Advanced Skill Certificate in Social Media Marketing Crisis Management

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Social Media Marketing Crisis Management: This Advanced Skill Certificate equips you with the essential strategies and tactics to navigate online reputational threats. Designed for marketing professionals, PR specialists, and business owners, this program covers crisis communication, social listening, and brand reputation management.

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About this course

Learn to identify potential crises, develop effective response plans, and leverage social media platforms for damage control. Master sentiment analysis and issue resolution techniques. Gain practical, hands-on experience through case studies and simulations. Enhance your career and protect your brand's online image. Ready to become a crisis communication expert? Enroll now and explore the course details!

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Course details

• Identifying and Assessing Social Media Crises
• Crisis Communication Strategies & Planning
• Social Listening & Sentiment Analysis
• Content Creation & Messaging for Crisis Response
• Engaging with Stakeholders During a Crisis
• Managing Reputation & Brand Image
• Utilizing Social Media Analytics for Crisis Evaluation
• Legal & Ethical Considerations in Crisis Management
• Post-Crisis Recovery & Reputation Repair

Career path

Job Role Description
Social Media Marketing Crisis Manager Develops and implements strategies to mitigate online reputational damage; excels in real-time crisis response and communication. High demand for proactive planning and reactive execution.
Digital PR & Crisis Communications Specialist Manages online reputation and handles negative publicity; skilled in crafting compelling narratives and engaging stakeholders during a crisis. Requires strong media relations expertise.
Social Media Strategist (Crisis Management Focus) Develops preventative social media strategies to minimize crisis potential; adept at identifying and addressing emerging threats to brand reputation. Focus on proactive mitigation.
Community Manager (Crisis Response) Engages with online communities and manages negative sentiment during crises; requires excellent communication and conflict-resolution skills. Critical for real-time brand protection.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
ADVANCED SKILL CERTIFICATE IN SOCIAL MEDIA MARKETING CRISIS MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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