Advanced Skill Certificate in Social Media Marketing for Customer Service

-- viewing now

Social Media Marketing for Customer Service: Elevate your skills! This Advanced Skill Certificate is for customer service professionals and social media managers. Learn to leverage platforms like Facebook, Instagram, and Twitter for effective customer engagement.

5.0
Based on 6,202 reviews

2,508+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Master crisis communication and social listening techniques. Develop strategies for brand building and lead generation through social media. Gain expertise in social media analytics and reporting. Improve customer satisfaction and loyalty using social media. Boost your career prospects with this in-demand certification. Enroll today and transform your customer service approach! Explore the program now.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Social Listening and Brand Monitoring
• Crisis Communication and Reputation Management
• Customer Relationship Management (CRM) Integration
• Social Media Advertising for Customer Acquisition and Retention
• Data Analytics and Reporting for Customer Service
• Community Management and Engagement Strategies
• Content Marketing for Customer Service
• Automation Tools and Chatbots for Efficient Support
• Accessibility and Inclusivity in Social Customer Service
• Legal and Ethical Considerations in Social Media Customer Service

Career path

Career Role Description
Social Media Marketing Manager (Customer Service) Develop and execute social media strategies focused on customer service, boosting brand reputation and loyalty. Manage social listening and community engagement.
Social Media Customer Service Specialist Respond to customer inquiries and resolve issues across various social media platforms. Monitor brand mentions and escalate complex problems.
Community Manager (Customer Service Focus) Build and nurture online communities around a brand, focusing on resolving customer issues and fostering positive relationships. Deep understanding of social media analytics.
Digital Marketing Executive (Customer Service Support) Support the wider digital marketing team by providing excellent customer service via social media, contributing to overall campaign success. Analyze performance data.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
ADVANCED SKILL CERTIFICATE IN SOCIAL MEDIA MARKETING FOR CUSTOMER SERVICE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
}
SSB Logo

4.8
New Enrollment
View Course