Advanced Skill Certificate in Social Media Marketing for Customer Service
-- viewing nowSocial Media Marketing for Customer Service: Elevate your skills! This Advanced Skill Certificate is for customer service professionals and social media managers. Learn to leverage platforms like Facebook, Instagram, and Twitter for effective customer engagement.
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Course details
• Crisis Communication and Reputation Management
• Customer Relationship Management (CRM) Integration
• Social Media Advertising for Customer Acquisition and Retention
• Data Analytics and Reporting for Customer Service
• Community Management and Engagement Strategies
• Content Marketing for Customer Service
• Automation Tools and Chatbots for Efficient Support
• Accessibility and Inclusivity in Social Customer Service
• Legal and Ethical Considerations in Social Media Customer Service
Career path
Career Role | Description |
---|---|
Social Media Marketing Manager (Customer Service) | Develop and execute social media strategies focused on customer service, boosting brand reputation and loyalty. Manage social listening and community engagement. |
Social Media Customer Service Specialist | Respond to customer inquiries and resolve issues across various social media platforms. Monitor brand mentions and escalate complex problems. |
Community Manager (Customer Service Focus) | Build and nurture online communities around a brand, focusing on resolving customer issues and fostering positive relationships. Deep understanding of social media analytics. |
Digital Marketing Executive (Customer Service Support) | Support the wider digital marketing team by providing excellent customer service via social media, contributing to overall campaign success. Analyze performance data. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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