Advanced Certificate in Social Media Advertising for Customer Service

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Social Media Advertising for Customer Service: Master the art of leveraging social platforms for exceptional customer support. This Advanced Certificate program is designed for marketing professionals, customer service agents, and business owners.

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About this course

Learn social listening, crisis management, and engagement strategies. Develop skills in paid advertising campaigns on Facebook, Instagram, and Twitter. Gain expertise in analytics and reporting to measure campaign success. Improve customer satisfaction and brand loyalty through effective social media interaction. Elevate your customer service and drive business growth. Enroll today and transform your social media presence.

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Course details

• Social Media Customer Service Strategies
• Listening & Engagement Techniques
• Crisis Communication & Reputation Management
• Advertising Platforms for Customer Service (e.g., Facebook, Instagram, Twitter)
• Creating Effective Social Media Ad Campaigns for Customer Support
• Measuring & Analyzing Social Media Customer Service Performance
• Automation & Chatbots for Customer Service
• Legal & Ethical Considerations in Social Media Customer Service
• Building a Strong Social Media Customer Service Team

Career path

Career Role Description
Social Media Advertising Specialist (UK) Develop and execute social media advertising campaigns, manage budgets, and analyze campaign performance for improved customer service. High demand for analytical and creative skills.
Digital Marketing Manager - Customer Service Focus (UK) Lead integrated digital marketing strategies, including social media advertising, to enhance customer experience and drive customer loyalty. Strong leadership and customer service expertise required.
Social Media Customer Service Executive (UK) Manage customer interactions across various social media platforms, resolve queries effectively, and maintain brand reputation. Excellent communication and problem-solving skills needed.
Community Manager (Social Media) - Customer Focus (UK) Build and nurture online communities, engaging with customers and addressing concerns promptly to foster brand loyalty and improve customer service through social media.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Skills you'll gain

Social Media Strategy Customer Engagement Data Analysis Campaign Management

Course fee

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Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN SOCIAL MEDIA ADVERTISING FOR CUSTOMER SERVICE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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