Advanced Certificate in Social Media Advertising for Customer Service
-- viewing nowSocial Media Advertising for Customer Service: Master the art of leveraging social platforms for exceptional customer support. This Advanced Certificate program is designed for marketing professionals, customer service agents, and business owners.
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Course details
• Listening & Engagement Techniques
• Crisis Communication & Reputation Management
• Advertising Platforms for Customer Service (e.g., Facebook, Instagram, Twitter)
• Creating Effective Social Media Ad Campaigns for Customer Support
• Measuring & Analyzing Social Media Customer Service Performance
• Automation & Chatbots for Customer Service
• Legal & Ethical Considerations in Social Media Customer Service
• Building a Strong Social Media Customer Service Team
Career path
Career Role | Description |
---|---|
Social Media Advertising Specialist (UK) | Develop and execute social media advertising campaigns, manage budgets, and analyze campaign performance for improved customer service. High demand for analytical and creative skills. |
Digital Marketing Manager - Customer Service Focus (UK) | Lead integrated digital marketing strategies, including social media advertising, to enhance customer experience and drive customer loyalty. Strong leadership and customer service expertise required. |
Social Media Customer Service Executive (UK) | Manage customer interactions across various social media platforms, resolve queries effectively, and maintain brand reputation. Excellent communication and problem-solving skills needed. |
Community Manager (Social Media) - Customer Focus (UK) | Build and nurture online communities, engaging with customers and addressing concerns promptly to foster brand loyalty and improve customer service through social media. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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