Certified Specialist Programme in Smart Hospitality
-- viewing nowSmart Hospitality: This Certified Specialist Programme equips you with the skills and knowledge to thrive in the evolving hospitality industry. Learn about hotel technology, revenue management, and customer relationship management (CRM).
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Course details
• Data Analytics & Revenue Management in Hospitality
• Customer Relationship Management (CRM) in a Smart Hotel Environment
• Cybersecurity and Data Privacy in Smart Hospitality
• Automation and Robotics in Hotel Operations
• Designing Smart Hotel Experiences: User Interface & User Experience (UI/UX)
• Sustainable and Green Technologies in Smart Hotels
• Emerging Trends and Future of Smart Hospitality
Career path
Career Role in Smart Hospitality (UK) | Description |
---|---|
Smart Hotel Manager | Oversees all aspects of a technologically advanced hotel, leveraging smart technologies for optimized operations and guest experience. Requires strong leadership and tech skills. |
Hospitality Data Analyst | Analyzes large datasets to identify trends, improve efficiency, and personalize guest services in the smart hospitality sector. Requires strong analytical and data visualization skills. |
Robotics & Automation Specialist (Hotels) | Implements and maintains robotic systems and automation technologies within hotels, enhancing efficiency and guest services. Strong technical and problem-solving skills are crucial. |
Smart Hospitality Consultant | Advises hotels and hospitality businesses on the implementation and optimization of smart technologies, improving operational efficiency and guest satisfaction. Broad knowledge of the industry and technology is essential. |
Internet of Things (IoT) Specialist - Hospitality | Manages and monitors IoT devices and systems in hotels, ensuring seamless operation and data security. Requires deep understanding of IoT protocols and security best practices. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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