Advanced Certificate in Social Media Customer Relationship Management

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Social Media CRM: Master the art of building thriving online communities and driving customer loyalty. This Advanced Certificate equips you with advanced strategies for managing social media interactions.

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About this course

Learn to leverage platforms like Facebook, Twitter, and Instagram for customer service and engagement. Ideal for marketing professionals, customer service agents, and business owners. Develop expertise in social listening, crisis management, and data analytics. Gain practical skills in social media marketing, community management, and content creation. Enhance your career prospects by mastering this crucial skillset. Enroll today and transform your approach to customer relationship management in the digital age. Explore the program details now!

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Course details

• Social Listening and Brand Monitoring
• Social Media Customer Service Strategies
• Crisis Communication Management on Social Media
• Data Analytics for Social CRM
• Social Media Advertising for Customer Acquisition and Retention
• Building and Managing a Social Media Community
• Legal and Ethical Considerations in Social CRM
• Social Media Customer Journey Mapping
• Tools and Technologies for Social CRM

Career path

Job Role Description Salary Range (GBP)
Social Media Manager (Customer Relations) Develop and execute social media strategies focused on customer engagement and relationship building. Manage community interactions, resolve customer issues, and track key performance indicators (KPIs). £25,000 - £50,000
Community Manager (Social Media CRM) Build and nurture online communities around brand messaging. Foster positive interactions, handle customer inquiries, and manage online reputation. Strong CRM skills are essential. £28,000 - £45,000
Social Media Analyst (Customer Insights) Analyze social media data to gain insights into customer sentiment, preferences, and behaviors. Provide actionable recommendations to improve customer experience and CRM strategies. £30,000 - £55,000
Digital Marketing Specialist (Social CRM) Develop and implement integrated digital marketing campaigns incorporating social media for customer relationship management. Manage social media advertising and track campaign performance. £35,000 - £60,000

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN SOCIAL MEDIA CUSTOMER RELATIONSHIP MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
}
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