Advanced Certificate in Social Media Customer Relationship Management
-- viewing nowSocial Media CRM: Master the art of building thriving online communities and driving customer loyalty. This Advanced Certificate equips you with advanced strategies for managing social media interactions.
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Course details
• Social Media Customer Service Strategies
• Crisis Communication Management on Social Media
• Data Analytics for Social CRM
• Social Media Advertising for Customer Acquisition and Retention
• Building and Managing a Social Media Community
• Legal and Ethical Considerations in Social CRM
• Social Media Customer Journey Mapping
• Tools and Technologies for Social CRM
Career path
Job Role | Description | Salary Range (GBP) |
---|---|---|
Social Media Manager (Customer Relations) | Develop and execute social media strategies focused on customer engagement and relationship building. Manage community interactions, resolve customer issues, and track key performance indicators (KPIs). | £25,000 - £50,000 |
Community Manager (Social Media CRM) | Build and nurture online communities around brand messaging. Foster positive interactions, handle customer inquiries, and manage online reputation. Strong CRM skills are essential. | £28,000 - £45,000 |
Social Media Analyst (Customer Insights) | Analyze social media data to gain insights into customer sentiment, preferences, and behaviors. Provide actionable recommendations to improve customer experience and CRM strategies. | £30,000 - £55,000 |
Digital Marketing Specialist (Social CRM) | Develop and implement integrated digital marketing campaigns incorporating social media for customer relationship management. Manage social media advertising and track campaign performance. | £35,000 - £60,000 |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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