Advanced Certificate in Social Media for Customer Service
-- viewing nowSocial Media Customer Service: Master the art of leveraging social platforms for exceptional customer support. This Advanced Certificate equips you with advanced strategies and best practices for handling customer inquiries, complaints, and feedback across various social media channels (Facebook, Twitter, Instagram, etc.
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Course details
• Listening and Monitoring Social Media Channels
• Engaging with Customers on Social Media
• Managing Social Media Crises and Negative Feedback
• Measuring Social Media Customer Service Performance
• Social Media Customer Service Tools and Technologies
• Legal and Ethical Considerations in Social Media Customer Service
• Building a Strong Social Media Customer Service Team
• Integrating Social Media with Other Customer Service Channels
Career path
Advanced Certificate in Social Media for Customer Service: UK Job Market Insights
Career Role | Description |
---|---|
Social Media Customer Service Manager | Lead and develop social media customer service strategies; manage teams; oversee social listening. |
Social Media Specialist (Customer Service) | Handle customer inquiries and complaints across various social media platforms; build brand loyalty. |
Community Manager (Customer Support Focus) | Cultivate online communities; proactively address customer issues; enhance brand reputation via social media. |
Digital Customer Service Agent | Provide efficient and effective customer service across digital channels, including social media; first point of contact for online issues. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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