Advanced Certificate in Social Media Crisis Response

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Social Media Crisis Response: Master effective communication during online emergencies. This Advanced Certificate equips professionals with critical skills for navigating reputational threats and mitigating online damage.

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About this course

Learn best practices for social listening, crisis communication strategies, and brand protection. Ideal for public relations, marketing, and communications professionals, as well as business leaders. Develop rapid response plans, engage with stakeholders, and manage the narrative effectively. Gain insights into legal and ethical considerations. Enroll today and safeguard your organization's reputation in the digital age. Explore the course details now!

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Course details

• Social Media Landscape & Crisis Communication
• Identifying & Assessing Social Media Crises
• Crisis Communication Planning & Strategy
• Social Listening & Monitoring Tools
• Engaging with Stakeholders During a Crisis
• Content Creation & Messaging for Crisis Response
• Managing Reputation & Brand Image
• Legal & Ethical Considerations
• Post-Crisis Review & Improvement

Career path

Career Role Description
Social Media Crisis Manager Lead the response to online reputational threats, mitigating damage and protecting brand image. Requires strong communication and strategic thinking skills.
Digital PR Specialist (Crisis Communication) Manage the narrative during a crisis, engaging with stakeholders and media to shape public perception. Expertise in social listening and media outreach is crucial.
Community Manager (Crisis Response) Monitor social media channels, identify potential crises, and engage directly with users to address concerns promptly. Excellent communication and empathy are key.
Social Media Analyst (Crisis Intelligence) Analyze social media data to identify emerging issues and assess the impact of crisis events. Strong analytical and reporting skills are essential.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Skills you'll gain

Crisis Management Social Media Expertise Reputation Restoration Strategic Communication

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Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN SOCIAL MEDIA CRISIS RESPONSE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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