Postgraduate Certificate in Social Media Crisis Response Tactics
-- viewing nowSocial Media Crisis Response: This Postgraduate Certificate equips you with the essential skills to navigate and mitigate online reputational damage. Designed for communication professionals, marketing managers, and public relations specialists, this program provides practical training in crisis communication strategies.
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Course details
• Crisis Communication Strategies & Planning
• Social Listening & Monitoring Tools
• Developing a Crisis Communication Plan
• Managing Social Media Channels During a Crisis
• Engaging with Stakeholders & Influencers
• Measuring the Effectiveness of Crisis Response
• Legal and Ethical Considerations
• Case Studies in Social Media Crisis Management
• Post-Crisis Analysis and Reputation Repair
Career path
Career Role | Description |
---|---|
Social Media Crisis Manager | Develops and implements crisis communication strategies across social media platforms, mitigating reputational damage and protecting brand image. High demand for strategic thinking and rapid response skills. |
Digital PR & Crisis Communications Specialist | Manages online reputation and responds to negative publicity, using proactive social media monitoring and crisis communication plans. Strong media relations and social listening skills are crucial. |
Community Manager (Crisis Response Focus) | Engages with online communities, addressing concerns and managing potential crises on social media. Requires exceptional communication and de-escalation skills. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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