Certificate Programme in Using Polls to Enhance Customer Experience on Social Media

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Polls are powerful tools for boosting customer engagement on social media. This Certificate Programme teaches you how to leverage polls effectively for better customer experience.

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About this course

Learn to design engaging poll questions and analyze social media analytics. Ideal for social media managers, marketing professionals, and business owners. Gain practical skills in using polls for market research, brand building, and customer feedback. Master best practices for running successful polls across various platforms. Improve your brand's reputation and build stronger customer relationships. This program offers hands-on exercises and real-world case studies. Boost your career prospects with this valuable certification. Enroll today and transform your social media strategy!

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Course details

• Understanding Social Media Platforms and Their Audiences
• Designing Effective Poll Questions & Options
• Utilizing Different Poll Formats (e.g., Multiple Choice, Rating Scales)
• Choosing the Right Social Media Platform for Your Polls
• Analyzing Poll Results & Interpreting Data
• Integrating Poll Data into Customer Experience Strategies
• Leveraging Polls for Customer Feedback & Improvement
• Creating Engaging Visuals for Social Media Polls
• Best Practices for Social Media Poll Promotion
• Measuring the ROI of Social Media Polls

Career path

Career Role Description
Social Media Analyst (Polls & Surveys) Analyze customer feedback from polls to optimize social media strategies. Develop insightful reports using poll data to enhance customer experience.
Digital Marketing Specialist (Poll Expert) Craft compelling polls and surveys to boost engagement and gather valuable customer insights. Expert in using poll results to inform marketing campaigns.
Customer Experience Manager (Poll Implementation) Lead the implementation of polls and surveys to improve customer satisfaction. Analyze poll data to identify areas for service improvement and create action plans.
Market Research Analyst (Social Media Polls) Conduct market research using social media polls to understand customer preferences and market trends. Utilize poll data to identify new opportunities and inform business decisions.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Skills you'll gain

Social Media Analysis Poll Creation Customer Engagement Data Interpretation

Course fee

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Earn a career certificate

Sample Certificate Background
CERTIFICATE PROGRAMME IN USING POLLS TO ENHANCE CUSTOMER EXPERIENCE ON SOCIAL MEDIA
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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