Professional Certificate in Social Media Customer Experience
-- viewing nowSocial Media Customer Experience: Master the art of building thriving online communities and resolving customer issues effectively. This Professional Certificate equips you with the skills to manage social media channels for optimal customer engagement.
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Course details
• Social Listening & Brand Monitoring
• Customer Service Strategies for Social Media
• Crisis Communication & Reputation Management on Social Media
• Engaging with Customers & Building Community
• Social Media Analytics & Reporting
• Content Creation & Scheduling for Customer Engagement
• Managing Social Media Teams & Workflow
• Legal & Ethical Considerations in Social Media Customer Service
• Advanced Techniques for Social Customer Experience
Career path
Professional Certificate in Social Media Customer Experience: UK Job Market Insights
Career Role | Description |
---|---|
Social Media Manager (Customer Experience) | Develop and execute social media strategies focused on enhancing customer experience, managing online reputation, and driving engagement. Requires strong communication and analytical skills. |
Community Manager (Social Media) | Build and nurture online communities across various social media platforms, fostering positive interactions and resolving customer issues. Excellent communication and conflict-resolution skills are essential. |
Social Media Customer Service Agent | Provide real-time customer support and assistance via social media channels, addressing queries, resolving complaints, and escalating complex issues. Requires strong empathy and problem-solving abilities. |
Digital Marketing Specialist (Customer Focus) | Develop and implement digital marketing campaigns that prioritize customer experience and engagement. Strong understanding of social media analytics and reporting is crucial. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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