Career Advancement Programme in Social Media Customer Care
-- viewing nowSocial Media Customer Care Career Advancement Programme: Elevate your career! This programme is designed for customer service professionals and social media managers seeking to enhance their skills. Learn advanced techniques in social listening, crisis communication, and community management.
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Course details
• Social Media Customer Service Best Practices
• Crisis Communication and Reputation Management
• Data Analytics and Reporting for Social Media
• Effective Communication and Conflict Resolution
• Social Listening and Sentiment Analysis
• Building and Maintaining a Positive Brand Image
• Legal and Ethical Considerations in Social Media
• Advanced Social Media Tools and Technologies
Career path
Career Role | Description |
---|---|
Social Media Customer Care Executive | Manages social media channels, resolving customer queries and escalating complex issues. Key skills: communication, problem-solving, social media marketing. |
Senior Social Media Customer Care Specialist | Leads and mentors a team, providing advanced customer support and contributing to social media strategy. Key skills: team leadership, customer relationship management (CRM), social media analytics. |
Social Media Community Manager | Focuses on building and engaging online communities, fostering brand loyalty and managing online reputation. Key skills: community engagement, content creation, social listening. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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