Executive Certificate in Social Media Customer Interaction

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Social Media Customer Interaction: Master the art of engaging customers online. This Executive Certificate equips professionals with essential skills for managing social media customer service.

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About this course

Learn best practices in social media listening, crisis communication, and community management. Ideal for marketing managers, customer service representatives, and entrepreneurs seeking to improve brand reputation and customer loyalty. Gain a competitive edge with proven strategies for effective social media engagement. Develop data-driven insights to enhance customer experiences and drive business growth. Elevate your career and transform your approach to customer interaction. Enroll today!

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Course details

• Social Media Listening and Monitoring
• Customer Relationship Management (CRM) Integration
• Crisis Communication and Reputation Management on Social Media
• Social Media Advertising & Engagement Best Practices
• Content Strategy and Community Building
• Measuring Social Media ROI and Key Performance Indicators (KPIs)
• Legal and Ethical Considerations in Social Media
• Social Media Analytics & Reporting
• Diversity, Equity, and Inclusion in Social Media Customer Interactions

Career path

Career Role Description Primary Keywords Secondary Keywords
Social Media Manager Develop and execute social media strategies, manage community engagement, and analyze campaign performance. Social Media, Customer Interaction, Strategy Community Management, Content Marketing, Analytics
Digital Marketing Executive Plan and implement digital marketing campaigns across various channels, including social media, focusing on customer engagement and retention. Digital Marketing, Social Media, Customer Engagement SEO, PPC, Email Marketing
Social Media Specialist Create engaging social media content, monitor online conversations, and respond to customer inquiries promptly and professionally. Social Media, Content Creation, Customer Service Community Management, Brand Advocacy, Social Listening
Community Manager Build and nurture online communities, foster brand loyalty, and resolve customer issues on social media platforms. Community Management, Social Media, Customer Support Engagement, Moderation, Reputation Management

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
EXECUTIVE CERTIFICATE IN SOCIAL MEDIA CUSTOMER INTERACTION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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