Graduate Certificate in Social Media Customer Support Strategies
-- viewing nowSocial Media Customer Support Strategies: Master the art of handling customer interactions across various social media platforms. This Graduate Certificate equips you with practical skills and best practices in social media listening, engagement, and crisis management.
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Course details
• Customer Relationship Management (CRM) on Social Media
• Crisis Communication & Reputation Management
• Social Media Content Strategy for Customer Support
• Building & Managing a Social Media Support Team
• Legal & Ethical Considerations in Social Media Customer Support
• Measuring & Reporting Social Media Customer Support Performance
• Emerging Technologies in Social Media Customer Support
Career path
Graduate Certificate in Social Media Customer Support Strategies: UK Job Market Insights
Career Role | Description |
---|---|
Social Media Customer Support Specialist | Manage customer inquiries and resolve issues across various social media platforms. Requires strong communication and problem-solving skills. High demand in e-commerce and tech industries. |
Community Manager (Social Media) | Build and engage online communities, fostering brand loyalty and positive customer experiences. Excellent communication and social media marketing skills are essential. Growing demand across diverse sectors. |
Social Media Analyst (Customer Support Focus) | Analyze social media data to identify customer trends, sentiment, and potential issues. Requires analytical skills and experience with social listening tools. Increasing demand in data-driven organizations. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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