Professional Certificate in Social Media Customer Support Techniques

-- viewing now

Social Media Customer Support: Master the art of providing exceptional customer service on social media platforms. This Professional Certificate equips you with essential techniques for handling customer inquiries, complaints, and reviews on platforms like Facebook, Twitter, and Instagram.

4.5
Based on 3,401 reviews

4,900+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Learn effective communication strategies, conflict resolution, and crisis management. Develop strong brand advocacy and enhance customer loyalty. Ideal for customer service representatives, social media managers, and entrepreneurs. Gain practical skills and boost your career prospects. Boost your employability and transform your approach to customer engagement. Explore the program today!

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Understanding Social Media Platforms and Their Customer Service Capabilities
• Developing a Social Media Customer Service Strategy
• Mastering Social Listening and Sentiment Analysis
• Effective Communication and Engagement Techniques
• Handling Customer Complaints and Negative Feedback
• Crisis Management on Social Media
• Measuring Social Media Customer Service Performance
• Utilizing Social Media Customer Service Tools and Technologies
• Maintaining Brand Consistency and Voice
• Legal and Ethical Considerations in Social Media Customer Support

Career path

Career Role Description
Social Media Customer Support Specialist Manages customer inquiries and complaints across various social media platforms. Provides solutions and escalates complex issues. Excellent communication and problem-solving skills are crucial. High demand in the UK market.
Community Manager (Social Media Focus) Builds and engages with online communities. Monitors social media channels for brand mentions and customer feedback. Creates engaging content and strategies for social media customer support. Requires strong social media marketing and customer service skills.
Social Media Analyst (Customer Support) Analyzes social media data to identify trends and improve customer support strategies. Provides insights into customer satisfaction and identifies areas for improvement. Strong analytical and data visualization skills are essential. A growing role in the UK.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN SOCIAL MEDIA CUSTOMER SUPPORT TECHNIQUES
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment