Professional Certificate in Social Media Customer Support Techniques
-- viewing nowSocial Media Customer Support: Master the art of providing exceptional customer service on social media platforms. This Professional Certificate equips you with essential techniques for handling customer inquiries, complaints, and reviews on platforms like Facebook, Twitter, and Instagram.
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Course details
• Developing a Social Media Customer Service Strategy
• Mastering Social Listening and Sentiment Analysis
• Effective Communication and Engagement Techniques
• Handling Customer Complaints and Negative Feedback
• Crisis Management on Social Media
• Measuring Social Media Customer Service Performance
• Utilizing Social Media Customer Service Tools and Technologies
• Maintaining Brand Consistency and Voice
• Legal and Ethical Considerations in Social Media Customer Support
Career path
Career Role | Description |
---|---|
Social Media Customer Support Specialist | Manages customer inquiries and complaints across various social media platforms. Provides solutions and escalates complex issues. Excellent communication and problem-solving skills are crucial. High demand in the UK market. |
Community Manager (Social Media Focus) | Builds and engages with online communities. Monitors social media channels for brand mentions and customer feedback. Creates engaging content and strategies for social media customer support. Requires strong social media marketing and customer service skills. |
Social Media Analyst (Customer Support) | Analyzes social media data to identify trends and improve customer support strategies. Provides insights into customer satisfaction and identifies areas for improvement. Strong analytical and data visualization skills are essential. A growing role in the UK. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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