Certified Professional in Social Media Customer Experience
-- viewing nowCertified Professional in Social Media Customer Experience (CPSMCE) equips you with the skills to excel in social customer service. This certification targets professionals seeking career advancement in social media management, customer support, or digital marketing.
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Course details
• Customer Relationship Management (CRM) on Social Media
• Social Media Crisis Communication and Management
• Social Media Analytics and Reporting
• Content Strategy for Customer Experience
• Building and Managing Online Communities
• Social Media Customer Service Best Practices
• Understanding Social Media Platforms and Algorithms
• Legal and Ethical Considerations in Social Media CX
• Accessibility and Inclusivity in Social Media
Career path
Certified Professional in Social Media Customer Experience Roles (UK) | Description |
---|---|
Social Media Customer Experience Manager | Leads and implements social media customer service strategies, ensuring brand reputation and customer satisfaction. Manages teams and key performance indicators (KPIs). |
Social Media Customer Service Specialist | Handles customer inquiries and complaints across various social media platforms. Proficient in social listening and crisis management. |
Community Manager (Social Media Focus) | Builds and nurtures online communities, fostering engagement and loyalty. Develops content strategies and manages social media campaigns. |
Social Media Analyst (Customer Experience Focus) | Analyzes social media data to understand customer sentiment, identify trends, and improve customer experience. Provides actionable insights. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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