Certified Professional in Social Media Customer Experience

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Certified Professional in Social Media Customer Experience (CPSMCE) equips you with the skills to excel in social customer service. This certification targets professionals seeking career advancement in social media management, customer support, or digital marketing.

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About this course

Learn to manage social media channels effectively. Master strategies for crisis communication and building positive brand reputation. Develop expertise in social listening, sentiment analysis, and resolving customer issues efficiently. Gain a competitive edge with practical, in-demand skills. Improve customer satisfaction and drive business growth. Explore the CPSMCE certification today and transform your career!

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Course details

• Social Media Listening and Monitoring
• Customer Relationship Management (CRM) on Social Media
• Social Media Crisis Communication and Management
• Social Media Analytics and Reporting
• Content Strategy for Customer Experience
• Building and Managing Online Communities
• Social Media Customer Service Best Practices
• Understanding Social Media Platforms and Algorithms
• Legal and Ethical Considerations in Social Media CX
• Accessibility and Inclusivity in Social Media

Career path

Certified Professional in Social Media Customer Experience Roles (UK) Description
Social Media Customer Experience Manager Leads and implements social media customer service strategies, ensuring brand reputation and customer satisfaction. Manages teams and key performance indicators (KPIs).
Social Media Customer Service Specialist Handles customer inquiries and complaints across various social media platforms. Proficient in social listening and crisis management.
Community Manager (Social Media Focus) Builds and nurtures online communities, fostering engagement and loyalty. Develops content strategies and manages social media campaigns.
Social Media Analyst (Customer Experience Focus) Analyzes social media data to understand customer sentiment, identify trends, and improve customer experience. Provides actionable insights.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Skills you'll gain

Social Media Strategy Customer Experience Management Digital Marketing Analytics Content Creation

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Earn a career certificate

Sample Certificate Background
CERTIFIED PROFESSIONAL IN SOCIAL MEDIA CUSTOMER EXPERIENCE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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