Postgraduate Certificate in Social Media Customer Service Mastery
-- viewing nowPostgraduate Certificate in Social Media Customer Service Mastery: Transform your customer service strategy. This program equips professionals with advanced skills in social media management and customer relationship management (CRM).
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Course details
• Crisis Communication and Reputation Management
• Customer Relationship Management (CRM) Integration
• Building and Maintaining a Positive Brand Image
• Effective Communication Strategies for Social Media
• Social Media Advertising and Promotion
• Legal and Ethical Considerations in Social Media Customer Service
• Measuring and Improving Social Media Customer Service Performance
Career path
Career Role: Social Media Customer Service Manager (UK) | Description |
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Social Media Customer Service Executive | Manages social media channels, responds to customer queries, and maintains brand reputation online. High demand, strong growth potential. |
Social Media Community Manager | Builds and engages with online communities, fostering positive interactions and resolving customer issues proactively. Essential for strong customer retention. |
Digital Customer Service Specialist | Handles customer inquiries across multiple digital platforms, including social media, email, and chat. Requires strong communication and problem-solving skills. |
Career Role: Senior Social Media Customer Service Specialist (UK) | Description |
Lead Social Media Customer Service Representative | Leads and mentors a team of customer service representatives, overseeing performance and training. Requires excellent leadership and social media expertise. |
Social Media Customer Service Analyst | Analyzes social media data to identify trends, improve customer service strategies, and measure campaign success. Data-driven decision-making is crucial. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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