Postgraduate Certificate in Social Media Customer Service Mastery

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Postgraduate Certificate in Social Media Customer Service Mastery: Transform your customer service strategy. This program equips professionals with advanced skills in social media management and customer relationship management (CRM).

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About this course

Learn best practices for social listening, engagement, and crisis communication. Master techniques for building online communities and resolving customer issues effectively. Designed for marketing managers, customer service agents, and entrepreneurs seeking enhanced social media proficiency. Gain practical experience through case studies and simulations. Develop data-driven decision-making skills for optimal social media performance. Earn a valuable postgraduate certificate to boost your career prospects. Elevate your customer service – enroll today!

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Course details

• Social Media Listening and Analytics
• Crisis Communication and Reputation Management
• Customer Relationship Management (CRM) Integration
• Building and Maintaining a Positive Brand Image
• Effective Communication Strategies for Social Media
• Social Media Advertising and Promotion
• Legal and Ethical Considerations in Social Media Customer Service
• Measuring and Improving Social Media Customer Service Performance

Career path

Career Role: Social Media Customer Service Manager (UK) Description
Social Media Customer Service Executive Manages social media channels, responds to customer queries, and maintains brand reputation online. High demand, strong growth potential.
Social Media Community Manager Builds and engages with online communities, fostering positive interactions and resolving customer issues proactively. Essential for strong customer retention.
Digital Customer Service Specialist Handles customer inquiries across multiple digital platforms, including social media, email, and chat. Requires strong communication and problem-solving skills.
Career Role: Senior Social Media Customer Service Specialist (UK) Description
Lead Social Media Customer Service Representative Leads and mentors a team of customer service representatives, overseeing performance and training. Requires excellent leadership and social media expertise.
Social Media Customer Service Analyst Analyzes social media data to identify trends, improve customer service strategies, and measure campaign success. Data-driven decision-making is crucial.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
POSTGRADUATE CERTIFICATE IN SOCIAL MEDIA CUSTOMER SERVICE MASTERY
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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