Executive Certificate in Social Media Customer Engagement

-- viewing now

Social Media Customer Engagement: Master the art of building thriving online communities. This Executive Certificate empowers professionals to leverage social media for enhanced customer relationships.

5.0
Based on 3,082 reviews

2,241+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Learn best practices in social listening, community management, and crisis communication. Designed for marketing managers, customer service leads, and entrepreneurs, this program provides practical skills and strategic insights. Develop data-driven strategies to improve brand reputation and drive sales. Gain expertise in social media analytics and content marketing. Elevate your career and transform your organization's social media presence. Explore the program today!

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Social Listening & Brand Monitoring
• Customer Segmentation & Targeting
• Crisis Communication & Reputation Management
• Content Strategy & Planning for Engagement
• Community Management & Moderation
• Measuring & Analyzing Social Media Performance
• Social Media Advertising & Paid Campaigns
• Emerging Social Media Trends & Technologies

Career path

Executive Certificate in Social Media Customer Engagement: UK Career Outlook

Career Role Description
Social Media Manager (Digital Marketing) Develop and implement social media strategies, manage community engagement, and analyze campaign performance. High demand for strategic thinking and data analysis skills.
Community Manager (Social Media Engagement) Build and nurture online communities, respond to customer inquiries, and foster brand loyalty across various social media platforms. Excellent communication and customer service skills are essential.
Social Media Analyst (Customer Insights) Analyze social media data to understand customer sentiment, identify trends, and provide actionable insights for business decisions. Strong analytical and reporting skills are crucial.
Digital Marketing Executive (Social Media Specialist) Execute social media marketing campaigns, collaborate with cross-functional teams, and manage social media budgets effectively. Requires expertise in various social media advertising platforms.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Skills you'll gain

Social Media Strategy Customer Engagement Data Analysis Content Creation

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE CERTIFICATE IN SOCIAL MEDIA CUSTOMER ENGAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment