Certified Specialist Programme in Advanced Social Media Customer Satisfaction

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Certified Specialist Programme in Advanced Social Media Customer Satisfaction equips professionals with essential skills to excel in social customer service. This programme focuses on advanced strategies for managing social media channels effectively.

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About this course

You'll learn sentiment analysis, crisis communication, and community management best practices. Designed for social media managers, customer service representatives, and marketing professionals, it enhances customer engagement and brand reputation. Gain a competitive edge by mastering the art of social listening and resolving customer issues promptly. Boost your career and become a certified expert. Explore the programme details and enroll today!

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Course details

• Understanding Social Media Customer Journey & Touchpoints
• Advanced Social Listening & Sentiment Analysis
• Crisis Communication & Reputation Management on Social Media
• Social Media Analytics & Reporting for Customer Satisfaction
• Designing & Implementing Social Media Customer Service Strategies
• Leveraging Social Media for Customer Feedback & Improvement
• Building & Managing a Strong Social Media Community
• Ethical Considerations & Best Practices in Social Media Customer Service
• Employing AI and Automation in Social Media Customer Support

Career path

Career Role (Advanced Social Media Customer Satisfaction) Description
Social Media Manager (Customer Satisfaction Specialist) Develops and executes social media strategies focused on enhancing customer satisfaction, leveraging advanced analytics for UK market insights.
Community Manager (Advanced Social Media Customer Service) Builds and nurtures online communities, resolving customer issues and proactively addressing concerns across multiple social media platforms in the UK.
Social Media Analyst (Customer Experience Specialist) Analyzes social media data to identify trends impacting customer satisfaction, providing actionable insights to improve UK-based customer service strategies.
Customer Success Manager (Social Media Focus) Ensures customer success by utilizing advanced social media techniques to manage expectations and address complaints effectively within the UK market.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
CERTIFIED SPECIALIST PROGRAMME IN ADVANCED SOCIAL MEDIA CUSTOMER SATISFACTION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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