Certified Specialist Programme in Advanced Social Media Customer Satisfaction
-- viewing nowCertified Specialist Programme in Advanced Social Media Customer Satisfaction equips professionals with essential skills to excel in social customer service. This programme focuses on advanced strategies for managing social media channels effectively.
2,051+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Advanced Social Listening & Sentiment Analysis
• Crisis Communication & Reputation Management on Social Media
• Social Media Analytics & Reporting for Customer Satisfaction
• Designing & Implementing Social Media Customer Service Strategies
• Leveraging Social Media for Customer Feedback & Improvement
• Building & Managing a Strong Social Media Community
• Ethical Considerations & Best Practices in Social Media Customer Service
• Employing AI and Automation in Social Media Customer Support
Career path
Career Role (Advanced Social Media Customer Satisfaction) | Description |
---|---|
Social Media Manager (Customer Satisfaction Specialist) | Develops and executes social media strategies focused on enhancing customer satisfaction, leveraging advanced analytics for UK market insights. |
Community Manager (Advanced Social Media Customer Service) | Builds and nurtures online communities, resolving customer issues and proactively addressing concerns across multiple social media platforms in the UK. |
Social Media Analyst (Customer Experience Specialist) | Analyzes social media data to identify trends impacting customer satisfaction, providing actionable insights to improve UK-based customer service strategies. |
Customer Success Manager (Social Media Focus) | Ensures customer success by utilizing advanced social media techniques to manage expectations and address complaints effectively within the UK market. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate
