Certified Specialist Programme in Social Media Customer Support

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Social Media Customer Support certification equips you with essential skills for thriving in the digital age. This program is ideal for customer service professionals, social media managers, and anyone handling online brand interactions.

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About this course

Learn best practices in social listening, crisis communication, and engagement strategies. Master effective communication techniques across various platforms like Facebook, Twitter, and Instagram. Develop proactive and reactive strategies for managing customer inquiries and complaints. Gain expertise in using social media analytics for performance measurement and improvement. Boost your career prospects and become a highly sought-after professional. Elevate your customer support skills and become a certified expert. Explore the program today and transform your career!

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Course details

• Understanding Social Media Platforms and Their Audiences
• Social Media Customer Service Strategies and Best Practices
• Crisis Communication and Reputation Management on Social Media
• Tools and Technologies for Social Media Customer Support
• Measuring and Analyzing Social Media Customer Service Performance
• Legal and Ethical Considerations in Social Media Customer Support
• Building and Maintaining a Positive Brand Image Through Social Media
• Effective Communication Techniques for Social Media
• Handling Difficult Customers and Negative Feedback on Social Media

Career path

Career Role Description
Social Media Customer Support Specialist Provides exceptional customer service via social media platforms, resolving queries and escalating complex issues. High demand for problem-solving and communication skills.
Senior Social Media Customer Support Manager (UK) Leads and mentors a team of social media support agents, optimizing processes and strategies for improved customer satisfaction and efficiency. Strong leadership and social media expertise are key.
Community Manager & Social Media Support Builds and engages with online communities, providing support and fostering positive brand interactions across various social media channels. Requires excellent communication and community management skills.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
CERTIFIED SPECIALIST PROGRAMME IN SOCIAL MEDIA CUSTOMER SUPPORT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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