Graduate Certificate in Social Media Customer Relationship Building
-- viewing nowSocial Media Customer Relationship Building: This Graduate Certificate empowers professionals to excel in the digital age. Learn to leverage social media platforms like Facebook, Instagram, and Twitter for effective customer engagement.
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Course details
• Customer Relationship Management (CRM) Principles for Social Media
• Social Listening & Brand Monitoring
• Content Creation & Community Management
• Social Media Advertising & Engagement
• Crisis Communication & Reputation Management
• Data Analytics & Performance Measurement
• Social Media Ethics & Legal Considerations
• Emerging Social Media Trends & Technologies
Career path
Career Role | Description |
---|---|
Social Media Manager (UK) | Develop and execute social media strategies, build online communities, manage customer interactions, and analyze campaign performance. High demand for strong customer relationship building skills. |
Community Manager (Social Media) | Foster engaging online communities, respond to customer inquiries, moderate discussions, and resolve issues effectively. Requires excellent communication and customer service skills. |
Digital Marketing Specialist (Social Media Focus) | Develop and implement social media marketing campaigns, track key performance indicators (KPIs), analyze data, and optimize strategies for improved customer engagement. |
Social Media Customer Service Representative | Provide exceptional customer service through various social media platforms, manage customer complaints, and ensure positive brand perception. Strong problem-solving skills essential. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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