Graduate Certificate in Social Media Customer Relationship Building

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Social Media Customer Relationship Building: This Graduate Certificate empowers professionals to excel in the digital age. Learn to leverage social media platforms like Facebook, Instagram, and Twitter for effective customer engagement.

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About this course

Master social listening, community management, and crisis communication strategies. Designed for marketing professionals, customer service agents, and entrepreneurs seeking to enhance their digital marketing skills. Develop data-driven insights to improve customer satisfaction and loyalty. Gain practical skills through real-world case studies and interactive workshops. Boost your career and transform your organization's social media presence. Enroll today and unlock the potential of social media for customer relationship management (CRM).

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Course details

• Social Media Landscape & Strategy
• Customer Relationship Management (CRM) Principles for Social Media
• Social Listening & Brand Monitoring
• Content Creation & Community Management
• Social Media Advertising & Engagement
• Crisis Communication & Reputation Management
• Data Analytics & Performance Measurement
• Social Media Ethics & Legal Considerations
• Emerging Social Media Trends & Technologies

Career path

Career Role Description
Social Media Manager (UK) Develop and execute social media strategies, build online communities, manage customer interactions, and analyze campaign performance. High demand for strong customer relationship building skills.
Community Manager (Social Media) Foster engaging online communities, respond to customer inquiries, moderate discussions, and resolve issues effectively. Requires excellent communication and customer service skills.
Digital Marketing Specialist (Social Media Focus) Develop and implement social media marketing campaigns, track key performance indicators (KPIs), analyze data, and optimize strategies for improved customer engagement.
Social Media Customer Service Representative Provide exceptional customer service through various social media platforms, manage customer complaints, and ensure positive brand perception. Strong problem-solving skills essential.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
GRADUATE CERTIFICATE IN SOCIAL MEDIA CUSTOMER RELATIONSHIP BUILDING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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