Certified Specialist Programme in Social Media Customer Support Optimization

-- viewing now

Social Media Customer Support Optimization: This Certified Specialist Programme equips you with the skills to excel in digital customer service. Learn to manage social media channels effectively.

5.0
Based on 7,454 reviews

5,613+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Master crisis communication and build strong brand reputation. Develop advanced customer service strategies for platforms like Facebook, Twitter, and Instagram. Ideal for customer service professionals, social media managers, and entrepreneurs seeking to improve customer engagement and satisfaction. Gain a competitive edge with best practices and proven techniques. Acquire measurable results. Enroll today and transform your social media customer support. Explore the full curriculum and unlock your potential!

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Understanding Social Media Customer Service Landscape
• Social Listening & Sentiment Analysis
• Crisis Communication & Reputation Management
• Developing Effective Social Media Customer Service Strategies
• Social Media Customer Service Tools & Technologies
• Measuring & Reporting Social Media Customer Service Performance
• Best Practices for Engaging with Customers on Social Media
• Building a Strong Social Media Customer Support Team
• Legal and Ethical Considerations in Social Media Customer Support

Career path

Career Role Description
Social Media Customer Support Specialist Manages customer inquiries and issues across various social media platforms, providing prompt and effective solutions. Focus on customer satisfaction and brand reputation. Strong social media optimization (SMO) skills essential.
Social Media Community Manager (Customer Support Focus) Builds and engages with online communities, addressing customer concerns and resolving conflicts proactively. Requires excellent communication and conflict resolution skills, alongside social media marketing expertise.
Senior Social Media Customer Support Analyst Analyzes social media data to identify trends and improve customer support strategies. Develops reports, identifies areas for improvement in customer service optimization, and leads support team training. Requires advanced analytical skills and a proven track record in social media customer service optimization.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
CERTIFIED SPECIALIST PROGRAMME IN SOCIAL MEDIA CUSTOMER SUPPORT OPTIMIZATION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment