Certified Specialist Programme in Social Media Customer Support Optimization
-- viewing nowSocial Media Customer Support Optimization: This Certified Specialist Programme equips you with the skills to excel in digital customer service. Learn to manage social media channels effectively.
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Course details
• Social Listening & Sentiment Analysis
• Crisis Communication & Reputation Management
• Developing Effective Social Media Customer Service Strategies
• Social Media Customer Service Tools & Technologies
• Measuring & Reporting Social Media Customer Service Performance
• Best Practices for Engaging with Customers on Social Media
• Building a Strong Social Media Customer Support Team
• Legal and Ethical Considerations in Social Media Customer Support
Career path
Career Role | Description |
---|---|
Social Media Customer Support Specialist | Manages customer inquiries and issues across various social media platforms, providing prompt and effective solutions. Focus on customer satisfaction and brand reputation. Strong social media optimization (SMO) skills essential. |
Social Media Community Manager (Customer Support Focus) | Builds and engages with online communities, addressing customer concerns and resolving conflicts proactively. Requires excellent communication and conflict resolution skills, alongside social media marketing expertise. |
Senior Social Media Customer Support Analyst | Analyzes social media data to identify trends and improve customer support strategies. Develops reports, identifies areas for improvement in customer service optimization, and leads support team training. Requires advanced analytical skills and a proven track record in social media customer service optimization. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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