Professional Certificate in Customer Service for Tech Startups
-- viewing nowCustomer Service is crucial for tech startups. This Professional Certificate equips you with the skills to excel in this dynamic environment.
2,436+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Exceptional Communication Skills in a Tech Context
• Handling Technical Issues and Troubleshooting
• Building Rapport and Empathy with Tech Customers
• Proactive Customer Support and Issue Resolution
• Utilizing CRM and Ticketing Systems
• Data Analysis for Customer Service Improvement
• Managing Customer Expectations in Agile Environments
• Effective Conflict Resolution and De-escalation
Career path
UK Tech Startup Customer Service: Job Market Insights
Navigate the thriving UK tech startup landscape with our Professional Certificate in Customer Service. This program equips you with in-demand skills to excel in exciting roles.
Role | Description |
---|---|
Customer Success Manager (CSM) | Drive customer satisfaction and retention, proactively identifying and resolving issues. A crucial role in ensuring customer loyalty for high-growth tech companies. |
Technical Support Specialist | Provide first- and second-level technical support, troubleshooting software and hardware problems for demanding users in a fast-paced environment. |
Customer Service Representative (CSR) | Handle a high volume of customer inquiries via phone, email, and chat, resolving issues efficiently and maintaining a positive customer experience. |
Customer Onboarding Specialist | Guide new customers through the initial setup and training process, ensuring a smooth and successful onboarding experience using relevant tech solutions. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate
