Advanced Certificate in Social Media Customer Service Best Practices
-- viewing nowSocial Media Customer Service: Master best practices for exceptional online engagement. This Advanced Certificate equips professionals with advanced skills in social listening, crisis communication, and community management.
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Course details
• Developing a Social Media Customer Service Strategy
• Mastering Social Listening and Brand Monitoring
• Responding to Customer Inquiries and Complaints Effectively
• Managing Social Media Crises and Negative Feedback
• Utilizing Social Media Analytics for Performance Measurement
• Building and Maintaining a Positive Online Brand Reputation
• Ensuring Compliance and Legal Best Practices
• Utilizing Social Media Customer Service Tools and Technologies
• Teamwork and Collaboration in Social Media Customer Service
Career path
Career Role | Description |
---|---|
Social Media Customer Service Manager (UK) | Oversees all social media customer service operations, developing strategies and training teams. High demand for strategic thinking and leadership skills. |
Social Media Customer Service Executive (UK) | Directly interacts with customers on social media platforms, resolving queries and managing brand reputation. Requires excellent communication and problem-solving skills. |
Social Media Community Manager (UK) | Builds and engages with online communities, fostering brand loyalty and driving positive conversations. Needs strong engagement and content creation skills. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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