Certified Specialist Programme in Social Media Customer Communication Skills
-- viewing nowSocial Media Customer Communication Skills: This Certified Specialist Programme equips you with the expertise to excel in digital customer service. Learn best practices for managing social media channels effectively.
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Course details
• Crafting Engaging and Effective Social Media Content
• Social Listening and Brand Monitoring
• Managing Social Media Crises and Negative Feedback
• Building and Maintaining a Positive Online Brand Reputation
• Measuring and Analyzing Social Media Performance
• Social Media Advertising and Campaign Management
• Customer Relationship Management (CRM) on Social Media
• Legal and Ethical Considerations in Social Media Communication
• Accessibility and Inclusivity in Social Media Communication
Career path
Career Role | Description |
---|---|
Social Media Manager (Customer Communication) | Develop and execute social media strategies focused on customer engagement and building brand loyalty in the UK. Requires strong communication, crisis management, and analytical skills. |
Community Manager (Social Media Specialist) | Build and nurture online communities around brands. Manage social media channels, respond to customer queries, and foster positive interactions. Excellent communication and customer service skills are essential. |
Social Media Customer Service Executive | Provide exceptional customer service through various social media platforms. Resolve issues, respond to inquiries, and escalate complex problems effectively. UK market expertise preferred. |
Digital Marketing Specialist (Social Media Focus) | Develop and implement integrated digital marketing campaigns with a strong emphasis on social media engagement and customer communication within the UK marketplace. Data analysis and reporting skills required. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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