Certified Specialist Programme in Social Media Customer Communication Skills

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Social Media Customer Communication Skills: This Certified Specialist Programme equips you with the expertise to excel in digital customer service. Learn best practices for managing social media channels effectively.

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About this course

Master crisis communication and brand reputation management techniques. Develop proactive engagement strategies and build stronger customer relationships. Ideal for customer service professionals, social media managers, and marketing teams. Gain in-depth knowledge of social listening, analytics, and reporting. Boost your career with a globally recognized certification. Enhance your ability to resolve customer issues efficiently and professionally on social platforms. Enroll today and transform your social media customer communication skills!

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Course details

• Understanding Social Media Platforms and their Audiences
• Crafting Engaging and Effective Social Media Content
• Social Listening and Brand Monitoring
• Managing Social Media Crises and Negative Feedback
• Building and Maintaining a Positive Online Brand Reputation
• Measuring and Analyzing Social Media Performance
• Social Media Advertising and Campaign Management
• Customer Relationship Management (CRM) on Social Media
• Legal and Ethical Considerations in Social Media Communication
• Accessibility and Inclusivity in Social Media Communication

Career path

Career Role Description
Social Media Manager (Customer Communication) Develop and execute social media strategies focused on customer engagement and building brand loyalty in the UK. Requires strong communication, crisis management, and analytical skills.
Community Manager (Social Media Specialist) Build and nurture online communities around brands. Manage social media channels, respond to customer queries, and foster positive interactions. Excellent communication and customer service skills are essential.
Social Media Customer Service Executive Provide exceptional customer service through various social media platforms. Resolve issues, respond to inquiries, and escalate complex problems effectively. UK market expertise preferred.
Digital Marketing Specialist (Social Media Focus) Develop and implement integrated digital marketing campaigns with a strong emphasis on social media engagement and customer communication within the UK marketplace. Data analysis and reporting skills required.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
CERTIFIED SPECIALIST PROGRAMME IN SOCIAL MEDIA CUSTOMER COMMUNICATION SKILLS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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