Masterclass Certificate in Social Media Customer Support Innovation
-- viewing nowMasterclass Certificate in Social Media Customer Support Innovation equips you with cutting-edge skills. Learn to leverage social listening and sentiment analysis for proactive support.
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Course details
• Social Listening and Sentiment Analysis
• Crisis Communication and Reputation Management on Social Media
• Building a High-Performing Social Media Customer Support Team
• Leveraging Social Media for Proactive Customer Engagement
• Measuring and Analyzing Social Media Customer Support Performance
• Integrating Social Media Support with Other Customer Service Channels
• The Legal and Ethical Considerations of Social Media Customer Support
• Emerging Technologies and their Impact on Social Media Customer Support
Career path
Career Role | Description |
---|---|
Social Media Customer Support Manager (UK) | Leads and develops strategies for proactive and reactive social media customer support, driving customer satisfaction and brand loyalty. Requires strong analytical and communication skills. |
Social Media Customer Service Specialist (UK) | Provides first-line support to customers through various social media channels. Focuses on prompt resolution of queries and maintaining a positive brand image. Excellent communication and problem-solving are key. |
Community Manager - Social Media Support (UK) | Builds and manages online communities, fostering engagement and resolving customer issues within a social media context. Requires exceptional communication and community management skills. |
Social Media Analyst - Customer Support (UK) | Analyzes social media data to identify trends, improve customer support processes, and measure the effectiveness of social media strategies. Strong analytical and reporting skills are crucial. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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