Professional Certificate in Social Media Customer Relationship Management

-- viewing now

Social Media Customer Relationship Management (CRM) is crucial for modern businesses. This Professional Certificate equips you with the skills to manage social media engagement and build strong customer relationships.

4.0
Based on 7,455 reviews

5,533+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Learn best practices for social listening, community management, and crisis communication. Designed for marketing professionals, customer service agents, and entrepreneurs. Master social media analytics and customer journey mapping. Gain practical experience using popular platforms like Facebook, Twitter, and Instagram. Improve customer satisfaction and drive business growth. Boost your career prospects in the dynamic field of digital marketing. Enroll today and transform your social media strategy!

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Social Media Listening and Monitoring
• Customer Segmentation and Targeting on Social Media
• Social Media Crisis Communication and Management
• Building and Managing Social Media Communities
• Engaging with Customers on Social Media Platforms
• Measuring and Analyzing Social Media CRM Performance
• Social Media Advertising for CRM
• Social Media Customer Service Best Practices
• Legal and Ethical Considerations in Social Media CRM
• Utilizing Social Media Analytics Tools

Career path

Career Role Description
Social Media CRM Manager (UK) Develop and implement social media strategies, manage customer interactions, and analyze data to improve customer relationships. High demand for analytical and communication skills.
Social Media Customer Service Specialist Provide excellent customer service through various social media platforms, resolving issues and building positive brand relationships. Strong problem-solving and communication skills are essential.
Community Manager (Social Media) Cultivate and engage online communities, fostering brand loyalty and driving customer advocacy through social media. Requires excellent communication and community building skills.
Social Media Analyst (CRM Focus) Analyze social media data to understand customer sentiment, identify trends, and improve CRM strategies. Requires strong analytical and data interpretation skills.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN SOCIAL MEDIA CUSTOMER RELATIONSHIP MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment