Certified Professional in Social Listening and Monitoring
-- viewing nowCertified Professional in Social Listening and Monitoring (CPSLM) equips professionals with essential skills for leveraging social media data. This certification is ideal for marketing professionals, brand managers, and customer service agents.
6,765+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Data Collection & Aggregation Methods
• Sentiment Analysis & Interpretation
• Brand Reputation Management & Crisis Communication
• Competitive Intelligence & Benchmarking
• Social Listening Strategy Development
• Data Visualization & Reporting
• Ethical Considerations & Privacy
• Advanced Analytics & Predictive Modeling
Career path
| Role | Description |
|---|---|
| Social Listening & Monitoring Analyst (UK) | Analyze social media data to understand brand perception and customer sentiment. Identify trends and insights to inform marketing strategies. Expertise in social listening tools is key. |
| Senior Social Media Strategist - Monitoring & Analytics | Develop and implement comprehensive social media strategies focused on proactive monitoring and analysis. Lead a team in identifying and addressing potential reputational risks. Report key performance indicators (KPIs). |
| Digital Marketing Executive (Social Listening Focus) | Support marketing campaigns with insightful social listening data. Monitor online conversations, track brand mentions, and analyze competitive landscape. Create reports to optimize digital marketing efforts. |
| Brand Reputation Manager (Social Media Monitoring) | Proactively manage and protect brand reputation online via real-time social media monitoring and crisis communication planning. Experienced in handling negative publicity and online sentiment shifts. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Skills you'll gain
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate