Professional Certificate in Online Shopping Social Media Crisis Management

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Online Shopping Social Media Crisis Management: This professional certificate equips you to navigate the complexities of online retail reputation. Learn to proactively identify and mitigate potential crises on platforms like Facebook, Instagram, and Twitter.

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About this course

Target audience: E-commerce professionals, social media managers, and customer service teams. Master crisis communication strategies, brand protection techniques, and social listening tools. Develop effective response plans for negative reviews, product recalls, and online attacks. Gain practical skills in social media analytics and customer relationship management (CRM). Boost your career by mastering the art of online reputation management. Enroll today!

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Course details

• Identifying and Assessing Online Shopping Crises
• Social Media Listening and Monitoring Tools
• Crisis Communication Strategies for E-commerce
• Managing Negative Reviews and Online Complaints
• Building a Strong Brand Reputation Online
• Responding to Fake Reviews and Fraudulent Activities
• Legal and Ethical Considerations in Online Crisis Management
• Crisis Prevention and Proactive Strategies
• Measuring the Effectiveness of Crisis Response
• Post-Crisis Analysis and Improvement

Career path

Career Role Description
Social Media Manager (E-commerce) Develop and execute social media strategies for online retailers, managing crises effectively and maintaining brand reputation. Requires strong online shopping and social media crisis management skills.
Digital PR & Crisis Communications Specialist (Online Retail) Handle reputation management across digital platforms for e-commerce businesses, expertly addressing online shopping related controversies and minimizing negative impact. Expertise in crisis communication is key.
Community Manager (E-commerce Platform) Build and nurture online communities for e-commerce brands, proactively addressing customer issues and preventing potential online shopping crises. Strong communication and conflict resolution skills are essential.
Online Reputation Management Specialist (E-commerce) Monitor online sentiment and manage the online reputation of e-commerce businesses, swiftly reacting to and resolving negative feedback related to online shopping experiences.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Skills you'll gain

Social Media Listening Crisis Management E-commerce Strategies Reputation Restoration

Course fee

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Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN ONLINE SHOPPING SOCIAL MEDIA CRISIS MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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