Advanced Skill Certificate in Social Media Crisis Resolution
-- viewing nowSocial Media Crisis Resolution: This Advanced Skill Certificate equips professionals with the expertise to navigate online reputational threats. Learn to identify, analyze, and respond to social media crises effectively.
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Course details
• Crisis Communication Strategies & Planning
• Social Listening & Monitoring Tools
• Engaging with Stakeholders During a Crisis
• Developing a Crisis Communication Plan
• Managing Reputation & Brand Image
• Legal and Ethical Considerations
• Post-Crisis Review & Analysis
• Utilizing Social Media Analytics for Crisis Management
• Responding to False Information and Misinformation
Career path
Job Role | Description |
---|---|
Social Media Crisis Manager | Develops and implements strategies for preventing and mitigating social media crises; expert in reputation management. |
Digital PR & Crisis Communication Specialist | Manages online reputation, handles negative publicity, and crafts effective crisis communication plans across digital platforms. |
Community Manager (Crisis Response Focus) | Engages with online communities, proactively addresses concerns, and manages crises arising from social media interactions. |
Social Listening & Analytics Specialist (Crisis Prevention) | Utilizes social listening tools to identify potential crises and provides data-driven insights for proactive risk mitigation. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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