Advanced Skill Certificate in Social Media Crisis Resolution

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Social Media Crisis Resolution: This Advanced Skill Certificate equips professionals with the expertise to navigate online reputational threats. Learn to identify, analyze, and respond to social media crises effectively.

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About this course

Designed for communication professionals, marketing managers, and public relations specialists, this certificate provides practical strategies for brand protection and stakeholder engagement. Master crisis communication plans, social listening tools, and best practices for online reputation management. Gain a competitive edge and confidently handle any online challenge. Enroll today and become a social media crisis management expert!

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Course details

• Identifying and Assessing Social Media Crises
• Crisis Communication Strategies & Planning
• Social Listening & Monitoring Tools
• Engaging with Stakeholders During a Crisis
• Developing a Crisis Communication Plan
• Managing Reputation & Brand Image
• Legal and Ethical Considerations
• Post-Crisis Review & Analysis
• Utilizing Social Media Analytics for Crisis Management
• Responding to False Information and Misinformation

Career path

Job Role Description
Social Media Crisis Manager Develops and implements strategies for preventing and mitigating social media crises; expert in reputation management.
Digital PR & Crisis Communication Specialist Manages online reputation, handles negative publicity, and crafts effective crisis communication plans across digital platforms.
Community Manager (Crisis Response Focus) Engages with online communities, proactively addresses concerns, and manages crises arising from social media interactions.
Social Listening & Analytics Specialist (Crisis Prevention) Utilizes social listening tools to identify potential crises and provides data-driven insights for proactive risk mitigation.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
ADVANCED SKILL CERTIFICATE IN SOCIAL MEDIA CRISIS RESOLUTION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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