Certified Specialist Programme in Social Media Crisis Handling
-- viewing nowSocial Media Crisis Handling: This Certified Specialist Programme equips professionals with the skills to effectively manage online reputational threats. Learn to identify and assess potential crises using risk assessment methodologies.
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Course details
• Crisis Communication Principles and Best Practices
• Identifying and Assessing Social Media Crises
• Developing a Social Media Crisis Communication Plan
• Monitoring and Listening Tools and Techniques
• Responding to and Managing Social Media Crises
• Legal and Ethical Considerations in Social Media Crisis Management
• Measuring the Effectiveness of Crisis Response
• Case Studies in Social Media Crisis Management
• Team Training and Crisis Simulation Exercises
Career path
Role | Description |
---|---|
Social Media Crisis Manager | Develops and implements strategies for proactive and reactive social media crisis management; high demand for expertise in reputation management and brand protection. |
Digital PR Specialist (Crisis Communication) | Manages online reputation during crises; collaborates with media and stakeholders to mitigate negative impact; strong crisis communication and media relations skills are crucial. |
Community Manager (Crisis Response) | Engages with online communities during crises, providing timely and accurate information; requires excellent communication and conflict-resolution skills. |
Social Listening Analyst (Crisis Prevention) | Monitors social media for potential crises; uses data analytics to identify emerging threats and inform preventative strategies; strong analytical and data interpretation skills are needed. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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