Certified Specialist Programme in Social Media Crisis Handling

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Social Media Crisis Handling: This Certified Specialist Programme equips professionals with the skills to effectively manage online reputational threats. Learn to identify and assess potential crises using risk assessment methodologies.

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About this course

Develop strategies for rapid response and damage control. The program is ideal for communications professionals, marketing managers, and anyone responsible for online brand reputation. Master techniques in social listening, crisis communication, and brand recovery. Gain practical experience through realistic case studies and simulations. Earn your certification and demonstrate your expertise in navigating the complexities of social media crises. Explore the programme today!

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Course details

• Understanding Social Media Landscapes and Trends
• Crisis Communication Principles and Best Practices
• Identifying and Assessing Social Media Crises
• Developing a Social Media Crisis Communication Plan
• Monitoring and Listening Tools and Techniques
• Responding to and Managing Social Media Crises
• Legal and Ethical Considerations in Social Media Crisis Management
• Measuring the Effectiveness of Crisis Response
• Case Studies in Social Media Crisis Management
• Team Training and Crisis Simulation Exercises

Career path

Role Description
Social Media Crisis Manager Develops and implements strategies for proactive and reactive social media crisis management; high demand for expertise in reputation management and brand protection.
Digital PR Specialist (Crisis Communication) Manages online reputation during crises; collaborates with media and stakeholders to mitigate negative impact; strong crisis communication and media relations skills are crucial.
Community Manager (Crisis Response) Engages with online communities during crises, providing timely and accurate information; requires excellent communication and conflict-resolution skills.
Social Listening Analyst (Crisis Prevention) Monitors social media for potential crises; uses data analytics to identify emerging threats and inform preventative strategies; strong analytical and data interpretation skills are needed.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
CERTIFIED SPECIALIST PROGRAMME IN SOCIAL MEDIA CRISIS HANDLING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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