Graduate Certificate in Social Media Crisis Resolution
-- viewing nowSocial Media Crisis Resolution: Master the art of navigating online reputational threats. This Graduate Certificate equips communication professionals, marketers, and public relations specialists with essential skills to effectively manage social media crises.
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Course details
• Crisis Communication Theories & Models
• Identifying & Assessing Social Media Crises
• Social Listening & Monitoring Tools
• Crisis Communication Strategies & Planning
• Messaging & Content Creation for Crisis Management
• Managing Social Media During a Crisis
• Reputation Management & Recovery
• Legal & Ethical Considerations
• Case Studies in Social Media Crisis Resolution
Career path
Career Role & Job Market Trends (UK) | Description |
---|---|
Social Media Crisis Manager | Develops and implements strategies for proactive and reactive social media crisis communication, ensuring brand reputation protection and stakeholder engagement. High demand in diverse sectors. |
Digital Reputation Manager (Social Media Focus) | Monitors online conversations, identifies potential crises, and manages online reputation across various social media platforms. Strong analytical and communication skills are essential. |
Social Media Content Strategist (Crisis Preparedness) | Creates and schedules social media content with a focus on crisis prevention and mitigation. Requires strong understanding of social media algorithms and audience engagement. |
Community Manager (Crisis Response) | Acts as the primary point of contact for social media users during a crisis, addressing concerns and providing timely updates. Empathetic communication skills are paramount. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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