Graduate Certificate in Social Media Crisis Resolution

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Social Media Crisis Resolution: Master the art of navigating online reputational threats. This Graduate Certificate equips communication professionals, marketers, and public relations specialists with essential skills to effectively manage social media crises.

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About this course

Learn crisis communication strategies, social listening techniques, and brand reputation management. Develop proactive risk assessment and reactive response plans. Gain practical experience through simulations and real-world case studies. Enhance your career prospects in a rapidly evolving digital landscape. Enroll today and become a confident crisis communicator. Explore the program details now!

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Course details

• Social Media Landscape & Crisis Communication
• Crisis Communication Theories & Models
• Identifying & Assessing Social Media Crises
• Social Listening & Monitoring Tools
• Crisis Communication Strategies & Planning
• Messaging & Content Creation for Crisis Management
• Managing Social Media During a Crisis
• Reputation Management & Recovery
• Legal & Ethical Considerations
• Case Studies in Social Media Crisis Resolution

Career path

Career Role & Job Market Trends (UK) Description
Social Media Crisis Manager Develops and implements strategies for proactive and reactive social media crisis communication, ensuring brand reputation protection and stakeholder engagement. High demand in diverse sectors.
Digital Reputation Manager (Social Media Focus) Monitors online conversations, identifies potential crises, and manages online reputation across various social media platforms. Strong analytical and communication skills are essential.
Social Media Content Strategist (Crisis Preparedness) Creates and schedules social media content with a focus on crisis prevention and mitigation. Requires strong understanding of social media algorithms and audience engagement.
Community Manager (Crisis Response) Acts as the primary point of contact for social media users during a crisis, addressing concerns and providing timely updates. Empathetic communication skills are paramount.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
GRADUATE CERTIFICATE IN SOCIAL MEDIA CRISIS RESOLUTION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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