Professional Certificate in Social Media Crisis Handling

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Social Media Crisis Handling: Master the art of navigating online reputational threats. This Professional Certificate equips communications professionals, marketing managers, and business owners with essential skills to effectively manage social media crises.

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About this course

Learn crisis communication strategies, social listening techniques, and brand reputation management. Develop effective response plans and mitigate potential damage. Gain practical experience through case studies and simulations. Build confidence in handling sensitive situations and protecting your organization's image. Enroll today and safeguard your online reputation. Explore the program details and transform your crisis management capabilities.

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Course details

• Understanding the Social Media Landscape & its Crisis Potential
• Crisis Communication Principles & Best Practices
• Social Listening & Early Warning Systems
• Developing a Social Media Crisis Communication Plan
• Responding to Different Types of Social Media Crises
• Managing Social Media Reputation & Brand Recovery
• Legal & Ethical Considerations in Social Media Crisis Handling
• Measuring the Effectiveness of Crisis Response
• Case Studies & Real-World Examples
• Crisis Training & Team Collaboration

Career path

Career Role Description
Social Media Manager (Crisis Communication) Develops and implements social media strategies to proactively prevent and reactively manage online crises, ensuring brand reputation protection. High demand for experience in UK media landscape.
Digital PR & Crisis Communications Specialist Manages online reputation, mitigating negative publicity and leveraging positive narratives during crises. Essential skills for UK businesses facing public scrutiny.
Community Manager (Crisis Response) Engages with online communities, monitors social media conversations, and responds to critical incidents, protecting brand integrity. Strong growth sector in the UK.
Social Media Analyst (Crisis Monitoring) Analyzes social media data to identify potential crises and provides insights to inform proactive crisis management plans. Crucial role within UK organisations.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Skills you'll gain

Crisis Management Social Media Skills Reputation Restoration Risk Assessment

Course fee

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Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN SOCIAL MEDIA CRISIS HANDLING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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