Advanced Certificate in Social Media Crisis Resolution

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Social Media Crisis Resolution: Master the art of navigating online reputational threats. This Advanced Certificate equips you with practical strategies and proven techniques for handling social media crises.

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About this course

Designed for communication professionals, public relations managers, and brand managers, this program offers expert-led training in risk assessment, response planning, and reputation management. Learn to mitigate damage, engage stakeholders, and restore brand trust during online emergencies. Develop critical thinking skills and effective communication strategies for a rapidly evolving digital landscape. Enroll today and become a confident crisis communicator. Explore the program details now!

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Course details

• Understanding Social Media Landscapes and Trends
• Crisis Communication Principles and Strategies
• Identifying and Assessing Social Media Risks
• Developing a Social Media Crisis Communication Plan
• Monitoring and Listening for Early Warning Signs
• Responding to and Managing Online Crises
• Utilizing Social Media for Reputation Management
• Legal and Ethical Considerations in Crisis Communication
• Post-Crisis Analysis and Improvement
• Measuring the Effectiveness of Crisis Response

Career path

Career Role Description
Social Media Crisis Manager (UK) Lead the strategic response to online reputational threats, mitigating brand damage and safeguarding organizational interests. High demand for proactive crisis communication strategies.
Digital PR & Crisis Communications Specialist Manage online narratives and reputation. Develop and execute crisis communication plans across all digital platforms, leveraging advanced social listening skills.
Social Media Analyst & Strategist (Crisis Focus) Analyze social media trends to proactively identify potential risks. Develop and implement preventative measures and reactive crisis response strategies.
Community Manager (Crisis Response) Manage online communities, engaging with stakeholders and addressing concerns during crises. Requires strong communication & de-escalation skills.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
ADVANCED CERTIFICATE IN SOCIAL MEDIA CRISIS RESOLUTION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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