Professional Certificate in Crisis Handling for Social Media
-- viewing nowCrisis Handling for Social Media: This professional certificate equips you with essential skills to navigate online reputational crises. Learn effective communication strategies for social media platforms.
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Course details
• Crisis Communication Strategies for Social Media
• Building a Social Media Crisis Communication Plan
• Monitoring and Listening Tools for Early Warning Signs
• Responding to Negative Comments and Reviews
• Managing Online Reputation During a Crisis
• Legal and Ethical Considerations in Social Media Crisis Handling
• Post-Crisis Analysis and Improvement
• Case Studies of Successful and Unsuccessful Crisis Management
• Crisis Communication Training for Your Team
Career path
Career Role | Description |
---|---|
Social Media Crisis Manager | Develops and implements strategies to mitigate online reputational damage and navigate social media crises. Requires expert crisis communication and social listening skills. |
Digital PR Specialist (Crisis Communication) | Manages the organization's online reputation and handles negative publicity through proactive and reactive crisis communication. Strong media relations skills essential. |
Community Manager (Crisis Response) | Acts as the primary point of contact for social media users during a crisis, addressing concerns and managing online sentiment. Exceptional communication and empathy vital. |
Social Media Analyst (Crisis Intelligence) | Tracks social media conversations to identify potential crises and provides early warning insights. Strong analytical and data interpretation abilities needed. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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