Postgraduate Certificate in Social Media Crisis Handling

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Social Media Crisis Handling: Master the art of navigating online reputational emergencies. This Postgraduate Certificate equips communication professionals, PR managers, and marketing specialists with essential skills for effective crisis communication.

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About this course

Learn to identify, assess, and respond to social media crises using proven strategies and best practices. Develop expertise in risk management, brand protection, and stakeholder engagement. Gain practical experience through case studies and simulations. Enhance your career prospects and become a confident leader in managing online reputation. Explore our program today and secure your future in this crucial field. Enroll now!

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Course details

• Understanding Social Media Landscapes and Trends
• Crisis Communication Theories and Principles
• Social Listening and Early Warning Systems
• Developing a Social Media Crisis Communication Plan
• Managing the Social Media Narrative During a Crisis
• Engaging with Stakeholders and Influencers
• Crisis Recovery and Reputation Management
• Legal and Ethical Considerations in Social Media Crisis Handling
• Measuring the Effectiveness of Crisis Response
• Case Studies in Social Media Crisis Management

Career path

Career Role Description
Social Media Crisis Manager Develops and implements strategies for mitigating online reputational damage; expert in social listening and rapid response.
Digital PR & Crisis Communications Specialist Manages online narratives during crises; leverages media relations and social media to control messaging and rebuild trust.
Social Media Community Manager (Crisis Focus) Actively monitors social media channels for potential crises; engages with stakeholders and manages community sentiment during challenging situations.
Reputation Management Consultant (Social Media) Provides strategic guidance to clients on social media crisis preparedness and response; conducts audits and develops mitigation plans.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
POSTGRADUATE CERTIFICATE IN SOCIAL MEDIA CRISIS HANDLING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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