Certificate Programme in Social Media Crisis Resolution
-- viewing nowSocial Media Crisis Resolution: This certificate program equips you with the skills to effectively manage online reputational damage. Learn to identify, analyze, and respond to social media crises.
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Course details
• Crisis Communication Principles & Best Practices
• Identifying & Assessing Social Media Crises
• Developing a Social Media Crisis Communication Plan
• Monitoring & Listening Tools & Techniques
• Responding to Negative Comments & Feedback
• Managing Online Reputation & Brand Image
• Crisis Simulation & Scenario Planning
• Legal & Ethical Considerations in Social Media Crisis Management
• Post-Crisis Review & Improvement Strategies
Career path
UK Social Media Crisis Resolution: Career Outlook
Role | Description |
---|---|
Social Media Manager (Crisis Management) | Develops and implements strategies for proactive and reactive crisis communication on social media platforms. High demand for strong communication & problem-solving skills. |
Digital PR & Crisis Communications Specialist | Manages the online reputation of organizations during crises, leveraging media relations and social listening expertise. Requires excellent writing and media relations skills. |
Community Manager (Crisis Response) | Engages with online communities, monitors sentiment, and responds to negative feedback during crises. Needs exceptional customer service and conflict resolution skills. |
Social Media Analyst (Crisis Intelligence) | Analyzes social media data to identify potential crises and track the impact of crisis communication efforts. Requires strong analytical & data visualization skills. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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