Certificate Programme in Social Media Crisis Resolution

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Social Media Crisis Resolution: This certificate program equips you with the skills to effectively manage online reputational damage. Learn to identify, analyze, and respond to social media crises.

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About this course

Develop strategies for crisis communication and brand protection. Ideal for public relations professionals, marketing managers, and anyone responsible for a company's online presence. Master social listening, content moderation, and damage control techniques. Gain practical experience through simulations and case studies. Enhance your career prospects with this in-demand expertise. Enroll today and become a confident social media crisis manager. Explore the program details now!

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Course details

• Understanding Social Media Landscapes & Trends
• Crisis Communication Principles & Best Practices
• Identifying & Assessing Social Media Crises
• Developing a Social Media Crisis Communication Plan
• Monitoring & Listening Tools & Techniques
• Responding to Negative Comments & Feedback
• Managing Online Reputation & Brand Image
• Crisis Simulation & Scenario Planning
• Legal & Ethical Considerations in Social Media Crisis Management
• Post-Crisis Review & Improvement Strategies

Career path

UK Social Media Crisis Resolution: Career Outlook

Role Description
Social Media Manager (Crisis Management) Develops and implements strategies for proactive and reactive crisis communication on social media platforms. High demand for strong communication & problem-solving skills.
Digital PR & Crisis Communications Specialist Manages the online reputation of organizations during crises, leveraging media relations and social listening expertise. Requires excellent writing and media relations skills.
Community Manager (Crisis Response) Engages with online communities, monitors sentiment, and responds to negative feedback during crises. Needs exceptional customer service and conflict resolution skills.
Social Media Analyst (Crisis Intelligence) Analyzes social media data to identify potential crises and track the impact of crisis communication efforts. Requires strong analytical & data visualization skills.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
CERTIFICATE PROGRAMME IN SOCIAL MEDIA CRISIS RESOLUTION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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