Postgraduate Certificate in Social Media Support

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Postgraduate Certificate in Social Media Support: Master the art of online community management. This program equips you with essential skills for thriving in the digital age.

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About this course

Learn customer service strategies and crisis communication techniques. Designed for aspiring social media managers, customer support professionals, and marketing specialists. Gain expertise in social listening, content moderation, and brand reputation management. Develop advanced skills in social media analytics and engagement strategies. Boost your career prospects with a recognized qualification. Elevate your career. Explore the Postgraduate Certificate in Social Media Support today!

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Course details

• Social Media Landscape and Trends
• Customer Service Strategies for Social Media
• Crisis Communication and Reputation Management on Social Media
• Social Listening and Data Analytics
• Social Media Community Management
• Content Creation and Curation for Social Support
• Accessibility and Inclusivity in Social Media Support
• Legal and Ethical Considerations in Social Media Support
• Social Media Support Tools and Technologies

Career path

Career Role (Social Media Support) Description
Social Media Manager Develop and execute social media strategies, manage content calendars, and engage with online communities. High demand for strategic thinking and analytics skills.
Community Manager Build and nurture online communities, respond to customer inquiries, and manage social media reputation. Requires excellent communication and customer service skills.
Social Media Specialist Create engaging social media content, track key performance indicators (KPIs), and analyze social media data. Analytical skills and creative content creation are essential.
Social Media Analyst Analyze social media data to understand trends, identify opportunities, and improve social media performance. Strong analytical and reporting skills are required.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Skills you'll gain

Social Media Strategy Content Creation Community Management Data Analysis

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Earn a career certificate

Sample Certificate Background
POSTGRADUATE CERTIFICATE IN SOCIAL MEDIA SUPPORT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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