Postgraduate Certificate in Social Media Support
-- viewing nowPostgraduate Certificate in Social Media Support: Master the art of online community management. This program equips you with essential skills for thriving in the digital age.
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Course details
• Customer Service Strategies for Social Media
• Crisis Communication and Reputation Management on Social Media
• Social Listening and Data Analytics
• Social Media Community Management
• Content Creation and Curation for Social Support
• Accessibility and Inclusivity in Social Media Support
• Legal and Ethical Considerations in Social Media Support
• Social Media Support Tools and Technologies
Career path
Career Role (Social Media Support) | Description |
---|---|
Social Media Manager | Develop and execute social media strategies, manage content calendars, and engage with online communities. High demand for strategic thinking and analytics skills. |
Community Manager | Build and nurture online communities, respond to customer inquiries, and manage social media reputation. Requires excellent communication and customer service skills. |
Social Media Specialist | Create engaging social media content, track key performance indicators (KPIs), and analyze social media data. Analytical skills and creative content creation are essential. |
Social Media Analyst | Analyze social media data to understand trends, identify opportunities, and improve social media performance. Strong analytical and reporting skills are required. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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