Graduate Certificate in Social Media Support

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Graduate Certificate in Social Media Support: Master the art of online community management. This program equips you with essential skills for a thriving career in social media.

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About this course

Learn customer service best practices and social listening techniques. Develop expertise in content moderation, crisis communication, and community engagement. Ideal for recent graduates, marketing professionals, and customer service agents seeking career advancement. Gain practical experience with popular social media platforms like Facebook, Twitter, and Instagram. Boost your resume and become a sought-after social media support expert. Enroll today and unlock exciting opportunities in the dynamic world of social media. Explore the program details and apply now!

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Course details

• Social Media Landscape and Trends
• Customer Service Strategies for Social Media
• Social Media Listening and Analytics
• Crisis Communication and Reputation Management on Social Media
• Content Creation and Community Management
• Social Media Advertising and Paid Campaigns
• Legal and Ethical Considerations in Social Media Support
• Accessibility and Inclusivity in Social Media
• Measuring and Reporting Social Media Performance

Career path

Career Role Description
Social Media Manager (Graduate) Develop and execute social media strategies, manage content calendars, and engage with online communities. Strong focus on community building and brand advocacy.
Social Media Specialist (Support Focused) Provide exceptional customer support and community management across multiple social media platforms. Expertise in resolving customer queries and managing online reputation.
Community Manager (Graduate) Cultivate and engage online communities, fostering positive interactions and brand loyalty. Deep understanding of social listening and sentiment analysis.
Digital Marketing Executive (Social Media Support) Support the broader digital marketing team by managing social media campaigns, reporting on performance, and providing insightful data analysis. Strong analytical skills essential.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
GRADUATE CERTIFICATE IN SOCIAL MEDIA SUPPORT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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