Graduate Certificate in Social Media Support Management
-- viewing nowSocial Media Support Management: This Graduate Certificate equips you with the skills to excel in the dynamic world of social media customer service. Learn to effectively manage social media crises and build strong online communities.
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Course details
• Customer Service Strategies for Social Media
• Social Media Listening & Analytics
• Crisis Communication & Reputation Management on Social Media
• Content Creation & Community Management
• Social Media Advertising & Campaign Management
• Legal & Ethical Considerations in Social Media
• Social Media Measurement & Reporting
Career path
Career Role (Social Media Support Management) | Description |
---|---|
Social Media Manager | Develop and execute social media strategies, monitor brand reputation, and engage with audiences across various platforms. High demand, excellent career prospects. |
Community Manager | Build and nurture online communities, manage social media engagement, and address customer queries. Strong communication and problem-solving skills are essential. |
Social Media Specialist | Create engaging social media content, schedule posts, analyze performance metrics, and report on key insights. Requires proficiency in various social media tools and analytics. |
Customer Support Representative (Social Media) | Provide prompt and effective customer support through social media channels, resolving issues and escalating complex cases. Excellent communication and customer service skills are crucial. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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