Professional Certificate in Social Media Customer Service Strategy
-- viewing nowSocial Media Customer Service Strategy: Master the art of providing exceptional customer support on social platforms. This Professional Certificate equips you with practical skills to manage social media inquiries effectively.
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Course details
• Developing a Social Media Customer Service Strategy
• Mastering Social Listening and Monitoring
• Engaging with Customers on Social Media
• Managing Social Media Crises
• Measuring and Reporting Social Media Customer Service Performance
• Utilizing Social Media Customer Service Tools
• Building a Strong Social Media Customer Service Team
• Adhering to Social Media Customer Service Best Practices
• Legal and Ethical Considerations in Social Media Customer Service
Career path
Career Role | Description |
---|---|
Social Media Customer Service Manager (UK) | Oversee social media strategy, manage customer interactions, and build brand loyalty. Requires strong communication & conflict resolution skills. High demand. |
Social Media Community Manager (UK) | Engage with online communities, build relationships with customers, respond to inquiries, and moderate online conversations. Crucial for brand reputation. |
Social Media Specialist (UK) - Customer Support | Focuses on delivering exceptional customer support via social media platforms. Needs excellent communication and problem-solving abilities. Growing field. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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