Professional Certificate in Social Media Customer Service Strategy

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Social Media Customer Service Strategy: Master the art of providing exceptional customer support on social platforms. This Professional Certificate equips you with practical skills to manage social media inquiries effectively.

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About this course

Learn crisis communication and brand reputation management techniques. Ideal for customer service professionals, social media managers, and entrepreneurs seeking to improve customer engagement and brand loyalty. Develop strategies for social listening, complaint resolution, and proactive customer interaction. Gain expertise in using various social media tools and analytics for performance measurement. Boost your career prospects with this in-demand certification. Enroll today and transform your approach to social media customer service!

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Course details

• Understanding the Social Media Landscape
• Developing a Social Media Customer Service Strategy
• Mastering Social Listening and Monitoring
• Engaging with Customers on Social Media
• Managing Social Media Crises
• Measuring and Reporting Social Media Customer Service Performance
• Utilizing Social Media Customer Service Tools
• Building a Strong Social Media Customer Service Team
• Adhering to Social Media Customer Service Best Practices
• Legal and Ethical Considerations in Social Media Customer Service

Career path

Career Role Description
Social Media Customer Service Manager (UK) Oversee social media strategy, manage customer interactions, and build brand loyalty. Requires strong communication & conflict resolution skills. High demand.
Social Media Community Manager (UK) Engage with online communities, build relationships with customers, respond to inquiries, and moderate online conversations. Crucial for brand reputation.
Social Media Specialist (UK) - Customer Support Focuses on delivering exceptional customer support via social media platforms. Needs excellent communication and problem-solving abilities. Growing field.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN SOCIAL MEDIA CUSTOMER SERVICE STRATEGY
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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