Postgraduate Certificate in Social Media Customer Service
-- viewing nowPostgraduate Certificate in Social Media Customer Service: Master the art of delivering exceptional customer experiences in the digital age. This program equips you with the essential skills and strategic knowledge for managing social media channels effectively.
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Course details
• Customer Relationship Management (CRM) in Social Media
• Social Media Crisis Communication and Management
• Building and Maintaining a Positive Brand Image Online
• Effective Communication Strategies for Social Media
• Legal and Ethical Considerations in Social Media Customer Service
• Social Media Customer Service Tools and Technologies
• Measuring and Improving Social Media Customer Service Performance
Career path
Career Role | Description |
---|---|
Social Media Customer Service Manager (UK) | Leads and mentors a team, develops strategies for social media customer service, and ensures brand consistency across all channels. High demand for strategic thinking and leadership skills. |
Social Media Customer Service Executive (UK) | Directly interacts with customers on social media platforms, resolving queries and issues promptly and professionally. Requires excellent communication and problem-solving skills. |
Social Media Community Manager (UK) | Builds and maintains online communities, fostering engagement and loyalty. Needs strong communication and content creation skills, understanding of social media analytics. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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