Postgraduate Certificate in Social Media Customer Service

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Postgraduate Certificate in Social Media Customer Service: Master the art of delivering exceptional customer experiences in the digital age. This program equips you with the essential skills and strategic knowledge for managing social media channels effectively.

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About this course

Learn social listening, crisis communication, and community management techniques. Ideal for professionals in marketing, customer service, and communications seeking career advancement. Develop proactive engagement strategies and build stronger customer relationships online. Gain a competitive edge with certified expertise in social media customer service best practices. Enhance your resume and unlock new opportunities in a rapidly growing field. Explore this transformative program today. Enroll now and transform your career!

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Course details

• Social Media Listening and Analytics
• Customer Relationship Management (CRM) in Social Media
• Social Media Crisis Communication and Management
• Building and Maintaining a Positive Brand Image Online
• Effective Communication Strategies for Social Media
• Legal and Ethical Considerations in Social Media Customer Service
• Social Media Customer Service Tools and Technologies
• Measuring and Improving Social Media Customer Service Performance

Career path

Career Role Description
Social Media Customer Service Manager (UK) Leads and mentors a team, develops strategies for social media customer service, and ensures brand consistency across all channels. High demand for strategic thinking and leadership skills.
Social Media Customer Service Executive (UK) Directly interacts with customers on social media platforms, resolving queries and issues promptly and professionally. Requires excellent communication and problem-solving skills.
Social Media Community Manager (UK) Builds and maintains online communities, fostering engagement and loyalty. Needs strong communication and content creation skills, understanding of social media analytics.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
POSTGRADUATE CERTIFICATE IN SOCIAL MEDIA CUSTOMER SERVICE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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