Advanced Certificate in Smart Customer Service
-- viewing nowSmart Customer Service: Elevate your customer support skills. This Advanced Certificate program is for customer service professionals, team leads, and managers.
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Course details
• Data Analytics for Customer Service Improvement
• Omnichannel Customer Service Strategies
• Designing Effective Self-Service Portals
• Proactive Customer Engagement Techniques
• Managing Customer Expectations in the Digital Age
• Crisis Communication and Reputation Management
• Implementing Customer Feedback Mechanisms
• Measuring and Improving Customer Satisfaction (CSAT)
Career path
Career Role | Description | Average Salary (GBP) |
---|---|---|
Smart Customer Service **Agent** | Frontline role resolving customer queries via various channels; requiring excellent communication and problem-solving skills. High demand for digital literacy. | 25,000 - 35,000 |
Senior **Customer Service** Representative | Handles complex customer issues, mentors junior agents, and contributes to service improvements. Strong analytical and leadership skills are essential. | 35,000 - 45,000 |
**Customer Service** Manager | Oversees team performance, implements strategies to enhance customer satisfaction, and analyzes data to identify trends. Requires strong leadership and strategic thinking. | 45,000 - 60,000 |
**Smart** Customer Experience **Analyst** | Analyzes customer data to identify pain points and opportunities for improvement, leveraging technology and data analysis skills. In-demand role for data-driven companies. | 40,000 - 55,000 |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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