Professional Certificate in Social Media Crisis Management Strategies

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Social Media Crisis Management: This Professional Certificate equips communicators and leaders with essential strategies to navigate online reputational threats. Learn to identify and assess crises, develop effective communication plans, and engage in proactive risk mitigation.

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About this course

Master social listening techniques and sentiment analysis tools. The program covers crisis communication best practices, legal and ethical considerations, and brand recovery techniques. Ideal for PR professionals, marketing managers, and anyone responsible for online reputation management. Enroll today and gain the skills to protect your organization's reputation during online crises. Explore the full curriculum now!

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Course details

• Social Media Landscape & Brand Reputation
• Crisis Communication Fundamentals
• Identifying & Assessing Social Media Crises
• Developing a Social Media Crisis Communication Plan
• Real-time Monitoring & Response Strategies
• Managing Negative Comments & Online Trolling
• Legal & Ethical Considerations
• Measuring the Impact of a Crisis
• Post-Crisis Recovery & Reputation Repair
• Case Studies & Best Practices

Career path

Career Role Description
Social Media Crisis Manager (UK) Develops and implements strategies to mitigate reputational damage during online crises. Manages social listening, response plans, and stakeholder communication. High demand for professionals with strong communication & analytical skills.
Digital Reputation Management Specialist Monitors online conversations, identifies potential threats, and develops proactive strategies to protect brand reputation. Expertise in SEO, social media, and crisis communication is crucial. Growing job market in the UK.
Community Manager (Crisis Response) Acts as the primary point of contact during online crises, engaging with stakeholders and addressing concerns promptly and effectively. Requires excellent communication and problem-solving skills, essential for social media crisis management.
Social Media Analyst (Crisis Focus) Analyzes social media data to identify emerging crises and assess their potential impact. Provides insights to inform strategic responses and improve crisis management processes. Key skills include data analysis and social media intelligence.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Skills you'll gain

Social Media Monitoring Crisis Management Stakeholder Communication Content Strategy

Course fee

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Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN SOCIAL MEDIA CRISIS MANAGEMENT STRATEGIES
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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