Advanced Skill Certificate in Social Media Crisis Communication Strategies
-- viewing nowSocial Media Crisis Communication: Master proactive strategies to mitigate online reputational damage. This Advanced Skill Certificate equips professionals with essential tools and best practices for navigating social media crises.
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Course details
• Crisis Communication Principles & Best Practices
• Identifying & Assessing Social Media Risks
• Developing a Social Media Crisis Communication Plan
• Real-time Monitoring & Listening Tools
• Messaging & Content Strategies during a Crisis
• Engaging with Stakeholders on Social Media
• Measuring the Effectiveness of Crisis Communication
• Legal & Ethical Considerations
• Case Studies & Scenario Planning
Career path
Career Role | Description |
---|---|
Social Media Crisis Manager | Develops and implements crisis communication strategies across social media platforms, mitigating reputational damage and protecting brand image. High demand for strategic thinking and rapid response skills. |
Digital PR & Crisis Communications Specialist | Manages online reputation, monitors social media for potential crises, and crafts proactive and reactive communication plans. Requires strong media relations and social listening skills. |
Social Media Community Manager (Crisis Focus) | Engages with online communities, addresses concerns, and manages negative feedback during and after social media crises. Expertise in community building and conflict resolution is vital. |
Communications Consultant (Social Media Crisis) | Provides expert advice and support to organizations navigating social media crises. Strong analytical skills and experience in developing tailored crisis communication strategies are key. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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