Professional Certificate in Social Media Crisis Response Planning

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Social Media Crisis Response Planning: Master the art of navigating online reputational emergencies. This Professional Certificate equips you with essential strategies for mitigating online crises.

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About this course

Learn to identify potential threats, develop proactive communication plans, and manage negative narratives. Ideal for communication professionals, marketing managers, and public relations specialists, this program provides practical, real-world scenarios. Develop crisis communication protocols, utilize social listening tools, and master brand reputation management. Gain confidence in handling difficult situations. Enroll today and become a skilled crisis communicator. Explore the program details and elevate your career!

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Course details

• Identifying and Assessing Social Media Threats
• Developing a Crisis Communication Plan
• Social Listening and Monitoring Tools
• Engaging with Stakeholders During a Crisis
• Managing Negative Reviews and Online Reputation
• Crisis Communication Best Practices
• Legal and Ethical Considerations
• Post-Crisis Analysis and Improvement

Career path

Career Role Description
Social Media Crisis Manager Develops and implements strategies for mitigating social media crises; monitors social media channels for potential issues; leads crisis communication efforts. High demand for strong communication & problem-solving skills.
Digital PR & Crisis Communication Specialist Manages reputation online during crises; collaborates with internal teams and external stakeholders; proactive in identifying potential threats. Expertise in media relations is crucial.
Social Media Analyst (Crisis Response Focus) Analyzes social media sentiment during and after a crisis; provides data-driven insights to inform communication strategies; strong analytical and reporting skills required.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN SOCIAL MEDIA CRISIS RESPONSE PLANNING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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