Professional Certificate in Social Media Crisis Response Planning
-- viewing nowSocial Media Crisis Response Planning: Master the art of navigating online reputational emergencies. This Professional Certificate equips you with essential strategies for mitigating online crises.
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Course details
• Developing a Crisis Communication Plan
• Social Listening and Monitoring Tools
• Engaging with Stakeholders During a Crisis
• Managing Negative Reviews and Online Reputation
• Crisis Communication Best Practices
• Legal and Ethical Considerations
• Post-Crisis Analysis and Improvement
Career path
Career Role | Description |
---|---|
Social Media Crisis Manager | Develops and implements strategies for mitigating social media crises; monitors social media channels for potential issues; leads crisis communication efforts. High demand for strong communication & problem-solving skills. |
Digital PR & Crisis Communication Specialist | Manages reputation online during crises; collaborates with internal teams and external stakeholders; proactive in identifying potential threats. Expertise in media relations is crucial. |
Social Media Analyst (Crisis Response Focus) | Analyzes social media sentiment during and after a crisis; provides data-driven insights to inform communication strategies; strong analytical and reporting skills required. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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