Advanced Skill Certificate in Social Media Crisis Communication

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Social Media Crisis Communication: Master the art of navigating online reputational emergencies. This Advanced Skill Certificate equips professionals with strategic communication skills for social media.

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About this course

Learn to identify, assess, and respond to online crises effectively. Develop risk management plans and build brand resilience. Ideal for public relations, marketing, and communications professionals, as well as business leaders and entrepreneurs. Gain expertise in crisis communication strategies, social listening, and stakeholder engagement. Build your confidence in handling difficult situations. Enroll today and elevate your crisis management capabilities. Explore the program details now!

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Course details

• Social Media Landscape & Crisis Types
• Crisis Communication Planning & Strategy
• Identifying & Assessing Social Media Threats
• Real-time Monitoring & Listening Tools
• Messaging & Content Development for Crisis
• Engaging with Stakeholders on Social Media
• Managing Negative Commentary & Online Reputation
• Crisis Communication Measurement & Evaluation
• Legal & Ethical Considerations in Social Media Crises
• Post-Crisis Recovery & Reputation Repair

Career path

Career Role Description
Social Media Crisis Manager Develops and implements strategies to mitigate reputational damage during online crises. Manages social listening and response teams. Expert in social media analytics.
Digital PR & Crisis Communications Specialist Combines traditional PR with digital expertise to manage online crises and enhance brand reputation. Experienced in media relations and reputation management.
Social Media Community Manager (Crisis Response) A crucial role in proactive and reactive social media crisis management. Engages with communities to address negative sentiment and prevent escalation.
Communications Consultant (Social Media Focus) Provides strategic communication counsel to organizations during crises, advising on social media best practices for effective crisis communication.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
ADVANCED SKILL CERTIFICATE IN SOCIAL MEDIA CRISIS COMMUNICATION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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