Advanced Skill Certificate in Crisis Communication on Social Media

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Crisis Communication on social media requires specialized skills. This Advanced Skill Certificate equips professionals with the tools to manage online reputational damage.

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About this course

Learn effective strategies for responding to online crises. Master social listening, brand protection, and message crafting techniques. Ideal for PR managers, marketing professionals, and anyone responsible for online brand reputation. Develop critical thinking and problem-solving skills in high-pressure situations. Gain a competitive edge in today's digital landscape. Enroll now and become a crisis communication expert. Explore the curriculum and secure your future success.

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Course details

• Social Listening and Monitoring for Crisis Detection
• Crisis Communication Planning and Strategy Development
• Crafting Effective Messaging for Diverse Audiences
• Managing Social Media Channels During a Crisis
• Responding to Negative Comments and Feedback
• Utilizing Social Media for Reputation Management
• Measuring the Effectiveness of Crisis Communication Campaigns
• Legal and Ethical Considerations in Social Media Crisis Communication
• Collaboration and Communication with Internal and External Stakeholders

Career path

Career Role Description
Social Media Crisis Manager Develops and implements strategies to mitigate online reputational damage during crises. Expert in social listening and rapid response.
Digital PR & Crisis Communication Specialist Manages online reputation and communicates effectively with stakeholders during crises, leveraging digital channels for proactive and reactive communication.
Social Media Strategist (Crisis Focus) Develops and maintains a comprehensive social media strategy with a strong emphasis on crisis preparedness and response planning. Deep understanding of risk assessment in digital spaces.
Community Manager (Crisis Communication) Engages with online communities to address concerns and mitigate negative sentiment during a crisis, acting as the voice of the organization.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Skills you'll gain

Social Media Management Crisis Communications Strategy Audience Engagement Reputation Management

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Earn a career certificate

Sample Certificate Background
ADVANCED SKILL CERTIFICATE IN CRISIS COMMUNICATION ON SOCIAL MEDIA
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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