Advanced Skill Certificate in Social Media Crisis Communication Management

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Social Media Crisis Communication Management is a critical skill for today's professionals. This Advanced Skill Certificate equips you with strategic communication techniques to navigate online reputational risks.

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About this course

Learn to mitigate negative publicity, build a strong online presence, and protect your brand's image. The program targets public relations, marketing, and communications professionals, as well as business leaders. Develop skills in social listening, crisis response planning, and message crafting. Master social media platforms and best practices for effective crisis communication. Enroll now and become a crisis communication expert. Gain the confidence to handle any online challenge. Explore the curriculum and register today!

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Course details

• Identifying and Assessing Social Media Threats
• Developing a Social Media Crisis Communication Plan
• Monitoring Social Media for Emerging Crises
• Engaging with Stakeholders During a Crisis
• Crafting Effective Crisis Communication Messages
• Managing Social Media Channels During a Crisis
• Measuring the Effectiveness of Crisis Communication
• Utilizing Social Listening Tools for Crisis Management
• Crisis Recovery and Reputation Repair on Social Media
• Legal and Ethical Considerations in Social Media Crisis Communication

Career path

Career Role Description
Social Media Crisis Manager Develops and implements strategies for mitigating social media crises; skilled in reputation management and stakeholder communication. High demand for proactive crisis communication skills.
Digital PR & Crisis Communication Specialist Manages online reputation and responds to negative publicity; expertise in media relations and social listening is crucial. Excellent opportunity for career advancement.
Social Media Community Manager (Crisis Response Focus) Engages with online communities, monitors social media channels for potential threats, and addresses negative comments; strong communication and conflict-resolution skills are essential. Growing need in all industries.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
ADVANCED SKILL CERTIFICATE IN SOCIAL MEDIA CRISIS COMMUNICATION MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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