Advanced Skill Certificate in Social Media Crisis Communication Management
-- viewing nowSocial Media Crisis Communication Management is a critical skill for today's professionals. This Advanced Skill Certificate equips you with strategic communication techniques to navigate online reputational risks.
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Course details
• Developing a Social Media Crisis Communication Plan
• Monitoring Social Media for Emerging Crises
• Engaging with Stakeholders During a Crisis
• Crafting Effective Crisis Communication Messages
• Managing Social Media Channels During a Crisis
• Measuring the Effectiveness of Crisis Communication
• Utilizing Social Listening Tools for Crisis Management
• Crisis Recovery and Reputation Repair on Social Media
• Legal and Ethical Considerations in Social Media Crisis Communication
Career path
Career Role | Description |
---|---|
Social Media Crisis Manager | Develops and implements strategies for mitigating social media crises; skilled in reputation management and stakeholder communication. High demand for proactive crisis communication skills. |
Digital PR & Crisis Communication Specialist | Manages online reputation and responds to negative publicity; expertise in media relations and social listening is crucial. Excellent opportunity for career advancement. |
Social Media Community Manager (Crisis Response Focus) | Engages with online communities, monitors social media channels for potential threats, and addresses negative comments; strong communication and conflict-resolution skills are essential. Growing need in all industries. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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